Consumer Advocacy – Public Utilities (DCA)

In this issue: Maui Updates, HECO’s Shift and Save Program Postponement, Energy Bill Assistance Programs and Resources, Lifeline Awareness, Relief Assistance Programs for those Affected by Maui Wildfires. And more!

The Division of Consumer Advocacy (DCA) supports Order No. 40218, which suspends utility disconnections on Maui through October 17, 2023, due to the devastating wildfires. DCA recommends further protections for ratepayers, including: No Disconnection Fees: DCA urges that no customer impacted by the wildfires should face disconnection fees. Waiving Connection Fees and Deposits: Given the ...
Read More Consumer Advocate Recommends Additional Consumer Protections Amidst Maui Wildfires

In response to recent catastrophic wildfires on Maui and the urgent need for preventative action, the Division of Consumer Advocacy (DCA) has made recommendations regarding the assessment of vulnerabilities in Hawaii’s utility systems. These recommendations seek to investigate policy and actions to  Hawaii’s regulated utility systems’ vulnerability to natural disasters and man–made threats Background: On ...
Read More Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135

Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙

In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE  Low Income Home Energy Assistance Program (LIHEAP)  To apply in ...
Read More 📢 Maui Financial Assistance Relief

In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services

Why does this matter to you?  This project has the potential to bring significant change to your community and we need YOUR voices to make sure this happens in the best possible way. MEETING CANCELLED 📅 Mark your calendars! Join us on Monday, October 16th, 2023, at 5:30 PM in the Kapolei High School cafeteria ...
Read More 📢🛣️ Calling all community members! Read about potential changes coming to Farrington Highway!

We extend our heartfelt sympathy to all those affected by the devastating wildfire in Maui. This page is dedicated to providing you with a trusted and effective resource for up to date information on the situation. By sharing accurate details, safety guidelines, and resources we aim to help our community stay informed and stay safe. ...
Read More 📢 Maui Updates