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For those who are enrolled in the Federal Communications Commission Lifeline Program, there are updated minimum service standards for mobile and fixed broadband users. Beginning December 1, 2021, the Lifeline minimum service standard for fixed broadband data usage will be 1229 GB per month. Beginning December 1, 2021, mobile broadband minimum service standard is continued ...
Read More Lifeline: New Minimum Service Standards effective December 1, 2021

With scam calls, phishing and more elaborate schemes on the rise, Hawaiʽi utilities are asking customers to remain vigilant as scammers ramp up their activity during the holidays. The warning comes on Utility Scam Awareness Day, a national event created to spotlight ripoffs aimed at utility customers.  Hawaiian Electric, Hawaiian Telcom, Hawaiʻi Gas, Honolulu Board ...
Read More November 17 – Hawaiʻi utilities mark Utility Scam Awareness Day with warning to customers: Stay vigilant over the holidays!

Scammers are using more elaborate schemes to steal money from Hawaiian Electric customers — but don’t become a victim! In some recent cases, scammers have contacted real estate agents and threatened to immediately shut off power to their listing if payment was not made. Customers should be reminded that Hawaiian Electric will never threaten immediate ...
Read More Hawaiian Electric customers targeted in elaborate scams

The Division of Consumer Advocacy would like to remind you that the mandatory 10-digit local dialing will start on October 24, 2021. All local calls, including those on the same island, will require that you dial area code 808 before the telephone number. It’s coming after the Federal Communications Commission adopted 988 as the new three-digit ...
Read More Mandatory 10-digit Local Dialing Starts Oct. 24, 2021

This nationwide celebration of electric vehicles happens once a year and is dedicated to raising awareness of the many benefits of all-electric and plug-in hybrid cars, trucks, motorcycles, and more. Learn more about electric vehicles in Hawaii and how an EV can fit your lifestyle and save you money, all while contributing to a healthier, more ...
Read More September 25 – October 3: National Drive Electric Week

The National Association of Regulatory Utility Commissioners, the National Association of State Utility Consumer Advocates (NASUCA), and the Federal Communications Commission (FCC), have designated the first week after Labor Day as National Telephone Discount Lifeline Awareness Week. This year’s observance, however, is September 20-24, 2021. The week is designed to both raise awareness of and increase ...
Read More September 20-24: National Telephone Discount Lifeline Awareness Week

The State of Hawaii Public Utilities Commission (PUC) will hold a virtual evidentiary hearing on Maui Electric’s application for approval of a power purchase agreement with Kahana Solar, LLC, which is proposed to be built in Napili-Honokowai, on the island of Maui. The PUC will host the evidentiary hearing virtually on Tuesday-Wednesday, September 14-15, 2021, ...
Read More September 14 & 15 – Evidentiary Hearing for Maui Electric Application

The Public Utilities Commission will hold a virtual public hearing relating to the application of LAUNIUPOKO IRRIGATION CO., LLC, for Commission approval of a general rate increase for non-potable (irrigation) water services in the Launiupoko area on the island of Maui. The Commission will host the virtual hearing through WebEx for online and telephonic participation ...
Read More September 13 – PUBLIC HEARING FOR APPLICATION OF LAUNIUPOKO IRRIGATION CO., LLC FOR A GENERAL RATE INCREASE

The Public Utilities Commission (PUC) recently held four status conferences and one informational briefing. See below for details and links to watch the recordings. Status Conference to Discuss HECO’s Plans for the Retirement of the AES Coal Plant (2021-0024) The PUC held this Status Conference to receive a number of updates, as well as to ...
Read More Recent Status Conferences & Informational Briefing

Hawaiian Electric is hosting a virtual stakeholder meeting on Wednesday, Aug. 11, from 6 p.m. to 7:30 p.m., to collect feedback from Moloka‘i residents and business owners, renewable energy developers, and interested parties regarding Moloka‘i shared solar projects, also known as the Community-Based Renewable Energy (CBRE) program. Those interested can join the meeting online by ...
Read More August 11 – Hawaiian Electric collecting feedback on shared solar program for Moloka‘i

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