Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙

In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE  Low Income Home Energy Assistance Program (LIHEAP)  To apply in ...
Read More 📢 Maui Financial Assistance Relief

In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services

Issue #47 – July 2021

Posted on Jul 30, 2021 in Main, Newsletters

In this issue: Small Steps to an Energy-Efficient Home, Utility Bill Assistance Available, Recent Status Conferences & Informational Briefing, A Proceeding to Investigate Whether Designated ETC’s, Participating in the High-Cost Program of the Universal, Service Fund Should be Certified By the PUC.


Posted on Mar 30, 2021 in Main

The Public Utilities Commission (PUC) has extended the suspension of termination or disconnection of regulated utility services due to non-payment and/or assessment of other charges through May 31, 2021. The Division of Consumer Advocacy encourages customers to contact their utility to work out payment arrangements, continue paying their bills to the extent possible during this ...
Read More Moratorium on disconnections of regulated utility services for nonpayment extended through May 31, 2021 (Docket No. 2020-0209)

Issue #44 – March 2021

Posted on Mar 9, 2021 in Main, Newsletters

In this issue: Smart Homes and Unexpected Benefits, KIUC – West Kauai Energy Project, COVID-19 Utility Update, PUC Opens Docket No. 2021-0024

The Public Utilities Commission is holding a status conference regarding Young Brothers’ Emergency Investigative Proceeding (Docket No. 2020-0084) on June 10, 2020. The YouTube link for viewing the status conference is: Read the Status Conference Agenda here. Read the Notice for the conference here.