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We extend our heartfelt sympathy to all those affected by the devastating wildfire in Maui. This page is dedicated to providing you with a trusted and effective resource for up to date information on the situation. By sharing accurate details, safety guidelines, and resources we aim to help our community stay informed and stay safe. ...
Read More 📢 Maui Updates
LIHEAP The Hawaii Low-Income Home Energy Assistance Program (LIHEAP) provides heating and cooling to needy Hawaii households by assisting with one-time payments toward their utility bill (electric or gas) in two ways: Energy Crisis Intervention (ECI) – a crisis program to assist households that are on the verge or have had their utility service terminated. Energy ...
Read More Energy Bill Assistance Programs/Resources
Get Involved, Make a Difference! Ever wondered how you can be part of shaping Hawaii’s landscape? The answer is right at your fingertips. By partaking in any one of these activities you can become a crucial part of the conversation. Your Voice Matters! Submit a Public Comment – https://hpuc.my.site.com/cdms/s/consumers/public-comments Attend a Public Hearing – https://hpuc.my.site.com/cdms/s/calendar ...
Read More Ways to Get Involved in Your Community
The complaint process with the PUC consists of two options: informal and formal complaints. Here’s an overview of each process: 1. Informal Complaint: Visit the PUC eFiling (eService) website at https://hpuc.my.site.com/cdms/s/consumers/complaints/informal-complaint-form Please note that You’ll need to provide relevant details about the issue and attach any supporting documentation. Per the PUC website, when ...
Read More How to File a Complaint Against a Regulated Utility Company
Subscribe to our Consumer Spotlight newsletter and get updates and resource tips about regulated utilities, transportation, telecommunications and energy. Donʻt miss out on the latest updates and valuable insights! The DCA Newsletter covers topics that relate to YOU, the average everyday consumer. With continually fresh content, we provide information that you won’t want to miss. Also, we ...
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The Public Utilities Commission (PUC) has extended the suspension of termination or disconnection of regulated utility services due to non-payment and/or assessment of other charges through May 31, 2021. The Division of Consumer Advocacy encourages customers to contact their utility to work out payment arrangements, continue paying their bills to the extent possible during this ...
Read More Moratorium on disconnections of regulated utility services for nonpayment extended through May 31, 2021 (Docket No. 2020-0209)
LEGISLATIVE ADVOCACY IN THE TIME OF COVID A webinar featuring several members of the Legislature and moderated by Bob Toyofuku of Pacific Law Institute. This webinar is now being made available to the public and worth watching for anyone interested in the 2021 session. Watch it live on thinktechhawaii.com at 9:00 am Friday 1/15. Or on ...
Read More How the 2021 Legislative Session will be Conducted
HECO, MECO, and HELCO are seeking approval for several Purchase Power Agreements. What is a Purchase Power Agreement? It’s a contract between two parties, one which generates electricity (the seller) and one which is looking to purchase electricity (the buyer-typically a utility). Contractual terms may last anywhere between 5 and 20 years, during which time ...
Read More Hawaii Electric Companies Seek Approval for Purchase Power Agreements