Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Division of Consumer Advocacy (DCA) are unavailable to the public until further notice.

During this period, DCA staff continue to telework and remain available during normal work hours (7:45 a.m. to 4:30 p.m., Monday to Friday) to meet the needs of the public over the phone and online. 

Until the Public Utilities Commission modifies the current filing procedures to require hard copies, please continue sending legible and searchable electronic files in PDF format, or in native format (e.g., Microsoft Word, Microsoft Excel, etc.) to DCA at the following e-mail addresses: [email protected] and [email protected]. To reach DCA by phone, please call (808) 586-2800.

COVID-19 Consumer Updates

Order No. 37284 extends the suspension of termination or disconnection of PUC-regulated electricity, gas, telecommunications, water and wastewater utility services through December 31, 2020.  Read the Consumer Advocate\'s letter filed on August 25, 2020 urging the Commission to adopt additional consumer protection measures here.

On August 17, 2020, the Commission filed Order No. 37280 approving Young Brothers, LLC\'s emergency request to increase rates by 46 percent with several conditions over the next 12 months.  The Commission directs Young Brothers to resume its full pre-COVID-19 sailing schedule by Sept. 1, 2020. Read Order No. 37280 here

Young Brothers, LLC's Motion for Emergency or Temporary Rate Relief - Evidentiary Hearing, August 14, 2020 (Docket No. 2019-0117).

State of Hawaii Public Utilities Commission COVID-19 page.

For more information about changes in utility policies due to the COVID-19 emergency, utility contact information, and services being offered during this time, see COVID-19 Updates for Utility Consumers. 

Aloha from DCA!  The Division of Consumer Advocacy (DCA) protects and advances the interests of Hawaii’s consumers of regulated public utilities and transportation services.  For more information about the Division and the work we do please read through an overview of services that we provide to the public.You can subscribe to the DCA’s newsletter electronically by clicking here. We also welcome your feedback and story ideas for future issues of Consumer Spotlight.  Just send an email to [email protected].

Keeping You Up to Date

We are always adding new content and information to our site to keep you better informed.  So check us out often as we continue our efforts to bring you a site filled with up to date utility information that you can use.

For notices and events prior to 2015, please visit our Archived Notices and Events page.

Clean Energy Initiative

Learn more about the Hawaii Clean Energy Initiative (HCEI).

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December 2016: Acting Executive Director, Dean Nishina, discusses the core of consumer advocacy in Hawaii on ThinkTech with Jay Fidell and Ray Starling. For more videos featuring the Consumer Advocate, Click Here.