Archived Notices and Events

The Public Utilities Commission will be holding a public hearing related to Hawaiian Electric’s application to construct a 46 kV overhead sub-transmission line and relocate a section of an existing 46 kV overhead sub-transmission line in the D.R. Horton’s Makakilo C&D Ph.2 residential development. The hearing will be held on Wednesday, December 3, 2014 at 6:00 p.m. in the Makakilo Elementary School Cafeteria.

For more information, about this project and the public hearing, please go to Docket No. 2014-0027 using the PUC’s Docket Quick Link.

The Public Utilities Commission is inviting public comment on the Hawaiian Electric Companies’ Power Supply Improvement Plans and Distributed Generation Interconnection Plan that were filed on August 26, 2014. Comments will be accepted through October 6, 2014. For more information, click here to read the announcement posted on the PUC’s website.

There will be an informational legislative briefing regarding the impacts of Hawaiian Electric’s interconnection policy and plans for distributed generation on Friday, September 19 at 1 p.m. Presenters include Hawaiian Electric Company, Hawaii Solar Energy Association, Hawaii PV Coalition, and The Alliance for Solar Choice. No public testimony will be accepted. For more information, please see this hearing notice.

Hawaiian Electric submitted its action plans to achieve the State’s energy goals to the Hawaii Public Utilities Commission (PUC) yesterday. The PUC ordered Hawaiian Electric four months ago to develop and implement major improvement action plans with a deadline date of August 26, 2014.
Visit the PUC’s website through this link to read electronic copies of the action plans.

Hawaii Electric Light Company has been informed of scams targeting Hawaii Island customers in the wake of Tropical Storm Iselle.  HELCO reminds customers that it will not contact them to request personal information.  For more information, please read HELCO’s Press Release.

The Public Utilities Commission is inviting public comment on the Integrated Demand Response Portfolio Plan filed by Hawaiian Electric. The deadline for file public comments is September 8, 2014. The PUC is seeking comment on whether the IDRPP as proposed will provide these benefits to customers, and/or what could be done to improve the IDRPP. For more details, visit the PUC’s IDRPP News Release Page.

Hawaii offices began accepting applications today for customers needing financial assistance paying their electric or gas bill through the Low Income Home Energy Assistance Program (LIHEAP).

Interested applicants will need their most recent utility bill, proof of residence, Social Security Numbers for all household members, valid identification, and proof of gross income and assets.

Applications in Hawaii are typically accepted only in the month of June so contact the nearest office as soon as possible.

For more information visit the following websites:

Maui County:
Hawaii Island:

The US Environmental Protection Agency (EPA) proposed a Clean Power Plan to reduce carbon pollution from new and existing power plants today. To find out more, including how to provide comments on the proposal, visit the EPA’s Carbon Pollution Standards page.

The PUC announced four major decision and orders regarding integrated resource planning, reliability standards, demand side management programs, and MECO’s system improvement and curtailment reduction plan. For more on the rulings and the dockets involved, go to the PUC News Releases.

The U.S. Department of Energy is holding eight public hearings at various locations throughout Hawai’i on the Hawai’i Clean Energy Draft Programmatic Environmental Impact Statement (PEIS) between May 12 and May 22, 2014. Each hearing will begin at 5:00 p.m. with an open house, followed by a 15 minute presentation, and the opportunity for oral comments. To find out more about the Hawaii Clean Energy PEIS, download the draft PEIS, and learn how to get involved, go to the Hawai‘i Clean Energy PEIS Website.

Hawaiian Electric Co. will be installing “smart meters” in six neighborhoods on Oahu as part of a test of its smart-grid program. The smart meters will replace existing meters at no charge. To read more about this test program, the neighborhoods involved, and the installation schedule, see Hawaiian Electric’s Smart Grid and Smart Meter Page.

Mark your calendars! Dean Nishina of the Division of Consumer Advocacy will be speaking at WIRE’s March 19 session on “Curtailment – Why are we spilling renewables and how is it getting better through collaboration?”

Click the link to read the DCCA’s March 2014 Ho’omalu article, Shedding a Light on Saving Energy.

Hawaiian Electric states that, “[a]s of February 26, 2014, single-phase projects 10 kW or smaller on circuits with less than or equal to 120 percent of daytime minimum load (DML) (up from 100 percent) will NOT require an IRS. (Daytime minimum load refers to electricity demand from 9 a.m. to 5 p.m.)”.

Just a reminder that the Consumer Advocate will be participating in the public meeting tonight at 6 P.M. in the Pomaikai Elementary School Cafeteria located at 14650 South Kamehameha Avenue, Kahului, Hawaii 96732. Click here for additional information about the public meeting.

The Division of Consumer Advocacy has launched its Facebook page!  Please “Like” us on Facebook!

Just a reminder that the Consumer Advocate will be participating in the public meeting tonight at 6 P.M. in the Farrington High School Cafeteria located at 1564 North King Street, Honolulu, Hawaii 96817. Click here for additional information about the public meeting.

The Public Utilities Commission published its report to the 2014 Legislature on its Review of Hawaii’s Renewable Portfolio Standards. Read the report here.
The Public Utilities Commission published its report to the 2013 Legislature on Hawaii’s Energy Efficiency Portfolio Standard. Read the report here.

The Public Utilities Commission has scheduled two public meetings, one on Oahu and one on Maui, to discuss whether an inter-island transmission system connecting the Oahu and Maui Island electric grids (“Undersea Cable”) may be in the public interest: On Oahu: Tuesday, January 21, 2014, 6:00 p.m. Farrington High School Cafeteria 1564 North King Street, Honolulu, Hawaii 96817 On Maui: Thursday, January 23, 2014, 6:00 p.m. Pomaikai Elementary School Cafeteria 4650 South Kamehameha Avenue, Kahului, Hawaii 96732 See the notices issued here for the Oahu meeting Click Here and the Maui meeting Click Here.

West Hawaii Water Company is proposing to change the presentation of its monthly water bills.  Please click here to read more about it and for answers to frequently asked questions.

The September 2013 Edition of Consumer Spotlight is now online. Download it and the Division of Consumer Advocacy’s previous newsletters here.

Energy Tip of the Month: Water heating is one of the largest energy expenses for typical households, accounting for about 18% of your electric bill.  Four common ways to cut it down is by using less hot water, insulating the water heater, turning down the thermostat (120 ° F is typically recommended), and of course getting a more efficient water heater (or go solar!).  You should also check for leaks around the house and repair it immediately.  Install aerating, low-flow shower heads and faucets.  Also follow the water heater manufacturer’s maintenance directions to prolong the life and efficiency of the heater, this may include draining about a quart of water from your tank every couple of months to remove sediment that impedes heat transfer.

The October 2012 Edition of Consumer Spotlight is now online. Download it and the Division of Consumer Advocacy’s previous newsletters here.

The U.S. Department of Energy is holding a series of public meetings across the State in September to seek public input on a programmatic environmental impact statement for a possible undersea transmission cable linking renewable energy projects on different islands. A programmatic EIS is separate from a standard EIS. The programmatic EIS allows the Department of Energy to develop guidance in future decisions supporting the State in its clean energy goals. Separate environmental reviews would still need to be conducted to comply with the National Environmental Policy Act. See the dates and locations for meetings in your area below. You can also visit for more information.

September 11, 5:00 p.m. – 8:30 p.m., McKinley High School, Honolulu.

September 12, 5:30 p.m. – 9:00 p.m., Kauai War Memorial Convention Hall, Lihue.

September 13, 5:00 p.m. – 8:30 p.m., Kealakehe High School, Kailua-Kona.

September 14, 5:00 p.m. – 8:30 p.m., Hilo High School, Hilo.

September 17, 5:30 p.m. – 9:00 p.m., Pomaikai Elementary School, Kahului.

September 18, 5:00 p.m. – 8:30 p.m., Lanai Elementary & High School, Lanai City.

September 19, 5:30 p.m. – 9:00 p.m., Mitchell Pauole Community Center, Kaunakakai.

September 20, 5:00 p.m. – 8:30 p.m., Castle High School, Kaneohe.

The Hawaii Once Call Center (HOCC) and the Public Utilities Commission is holding a series of informational seminars on the HOCC Advance Warning to Excavators program and Hawaii Revised Statutes Chapter 269E in May. Those interested should register by May 15, 2012. Dates and times vary by island. For more information and a copy of the registration form, click here.

You should also download the HOCC’s reference guide to the Hawaii One Call Law. The PDF file is available here.

2012 Lifeline information has been updated. Federal poverty income requirements have changed, so those that previously did not qualify, may qualify now. To check and read more information on this discounted phone service, click here.

KIUC is holding informational meetings on its Smart Grid plans on

October 26, 2011 and December 8, 2011
6 p.m. to 7 p.m.
Hana Kukui Building, Main Conference Room at 4463 Pahee Street

September 13-19, 2010 is National Telephone Discount Lifeline Awareness Week! Lifeline and Link-Up are federal/State programs that provide financial assistance to qualified consumers of telephone service. Eligible customers in Hawaii can save about $8 per month. Hawaii ranks among the lowest in the nation for participation in the program. The DCA and PUC hopes more of Hawaii’s qualified residents take advantage of the aid. For more information, visit our Lifeline & Link-Up information page here.

On February 19, 2010, the Public Utilities Commission approved a second interim rate increase for Hawaiian Electric Company. The new increase is to offset the cost of HECO’s new bio-diesel generating unit at Campbell Industrial Park. To review a copy of the PUC’s Interim Decision & Order click here.

On June 4, 2009, the Public Utilities Commission approved an interim rate increase for The Gas Company. To review a copy of the PUC’s Interim Decision & Order click here.

The Public Utilities Commission denied the requests of Molokai Public Utilities, Inc. and Waiola O Molokai, Inc. to submit unaudited financial statements in their respective rate increase applications. You can view a copy the April 2, 2009, PUC Decision and Order for MPU here and for Waiola here. You may also view a copy of the Division of Consumer Advocacy’s filed Statement of Position on the matter for MPU here and Waiola here.

On March 2, 2009, Molokai Public Utilities, Inc. and Waiola O Molokai, Inc. both filed applications for rate increases. To view a copy of MPU’s application click here.
To view a copy of Waiola’s application click here.

The Public Utilities Commission has tentatively scheduled a public hearing for Lanai Water Company’s request to provide and charge for non-potable water service in Manele-Hulopoe. Please note that this is a tentative date, time, and location, so please look for the official notice to be posted later. We will also update the information on this website when it is confirmed.

Thursday, March 12, 2009
6:00 p.m.
Lanai High and Elementary School Cafeteria
555 Fraser Avenue, Lanai City, Hawaii

Visit our Public Hearing Notices section for more information on how to participate at public hearings.

On January 12, 2008, the Public Utilities Commission initiated an investigation into the Oahu power outage on December 26, 2008. To read a copy of the order, click here. Hawaiian Electric believes lightning strikes caused the shutdown of its generators and the eventual island-wide blackout based on its preliminary findings. Both HECO and the Division of Consumer Advocacy will conduct their own thorough and independent investigation into the outage. We will look at the procedures and activities of the company before and during the outage to see if it could have been prevented, or if restoration could have been established sooner. We will also look at reasonable ways to prevent repeat occurrences before delivering our recommendation to the PUC.

If you would like to file a claim for damage you believe was caused by power interruption click here to open and print a claim form.
For more details about filing a claim click here to link to HECO’s website.
***Remember that claims need to be filed within 30 days of the date of the alleged incident.

The Public Utilities Commission on December 19, 2008 determined that the activities and performance of HECO, HELCO, and MECO before and during the power outages immediately following the earthquake on October 15, 2006 were reasonable and in the public interest. Click here to view a copy of the PUC Decision & Order.

On October 20, 2008, Governor Lingle announced an Energy Agreement among the State of Hawaii, Division of Consumer Advocacy, and Hawaiian Electric Companies. The pact streamlines the goal to separate Hawaii from dependence on oil and improve energy efficiency. Click here to read a copy of the 44-page agreement.

Our October 2008 Consumer Spotlight Newsletter is now online. Click here to jump to it or click on the Consumer Spotlight Newsletter link in the column on the right for a complete list of back issues.

On July 3, 2008 Hawaiian Electric Co. (HECO) filed for a 5.2% rate increase in 2009. Public input on the proposed hike is welcomed and encouraged. Please mark your calendars as a date has been scheduled for a public hearing on the matter.

Thursday, September 18, 2008
6:00 p.m.
Public Utilities Commission Hearing Room
465 South King Street
Honolulu, HI

Not sure how to participate in a public hearing or need help preparing testimony? Please visit our Public Hearings section.

The PUC approved a temporary rate increase, subject to certain conditions, for Molokai Public Utilities, Inc. and Wai`ola O Moloka`i, Inc. Click here to read the order.

2008 Report to the Legislature Relating to the Emergency Appropriation to investigate the major power outages that occurred on October 15, 2006, on the islands of Oahu, Maui, and Hawaii. Read a copy of the report.

2007 MECO rate increase approved by Public Utilities Commission on December 21, 2007. Read Interim Decision and Order 23926.

2007 HECO rate increase approved by Public Utilities Commission on October 22, 2007. Read Interim Decision and Order 23749.

“Ocean Energy Development Guidelines” for those considering the introduction of new ocean energy technology to Hawai`i. It is a proactive approach to deal with anticipated community concerns and not intended to be a substitute for any of the federal, state, or county regulatory requirements.

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