CONTACT US
Our staff is available Monday through Friday, 7:45 am to 4:30 pm, Hawaii Standard time, except state holidays.
A summary of contact information can be found in DCCA’s Directory of Services Brochure.
After attempting to resolve an issue with a professional or business, you may wish to file a complaint with the DCCA. Go to our COMPLAINTS page for instructions and details.
Consumers can look up information about businesses, licensees and individuals regulated by DCCA. Businesses can register their businesses, renew licenses, purchase certificates of good standing and bulk data. Go to our RESOURCES page for options.
Consumers can get information about hiring a licensed contractor and protecting oneself against unlicensed activity. You can also get information on filing a complaint against a professional or vocational licensee, or to report unlicensed activity. Go to our CONSUMER RESOURCE CENTER page for more information or call 587-4272.
The Uniform Information Practices Act (Modified), chapter 92F, Hawaii Revised Statutes (“UIPA”), is Hawaii’s public records law and enables increased citizen participation in state government through access to public information. Go to our OPEN RECORDS REQUEST page for details on submitting a request.
OAHU (State Capitol District Map)
King Kalakaua Building aka United States Post Office Custom House and Court House Google Map
335 Merchant Street
Honolulu, Hawaii 96813
Business Action Center , Room 201 808-586-2545
A one-stop shop for new businesses. Obtain the forms needed to start a new business: Business Registration filings, State general excise tax licenses, Employer registration applications, and Internal Revenue Service EIN numbers. Get personalized help with filings.
Email: [email protected]
Business Registration Division, Room 201 808-586-2727
Registration for corporations, partnerships, limited liability partnerships, limited liability companies, trade names, trademarks & service marks.
Email: [email protected]
BREG-Office of the Securities Commissioner, Room 205 808-586-2740
Regulates registration of securities, broker-dealers & their sales agents, investment advisers & their representatives & franchises. Investigates & prosecutes securities fraud & other state securities & franchise law violations. Provides free investor education materials, presentations & informational displays.
Email: [email protected]
Cable Television Division, Room 101 808-586-2620
Issues franchises to Hawaii cable companies, monitors the quality of service, & assists in facilitating a resolution of consumer complaints regarding cable matters. Advocates for & supports activities for the establishment of affordable, accessible broadband services & its use throughout the State.
Email cable matters: [email protected]
Email broadband matters: [email protected]
Consumer Advocacy Division, Room 326 808-586-2800
Protects & advances the interests of consumers of regulated utility & transportation services in regulatory proceedings.
Email: [email protected]
Director’s Office, Room 310 808-586-2850
Sets policies & provides leadership for the department & oversees the activities of the department.
Email: [email protected]
Financial Institutions, Division of, Room 221 808-586-2820
Regulates & supervises all state-chartered & state licensed financial institutions, escrow depositories, money transmitters, mortgage servicers, mortgage loan originators, & mortgage loan originator companies through various programs of licensing, enforcement & examinations.
Email general matters: [email protected]
Email mortgage loan originator matters: [email protected]
Insurance Division, Room 213 808-586-2790
Oversees the Hawaii insurance industry; issues licenses, examines the fiscal condition of Hawaii-based companies, reviews rate & policy filings, investigates insurance related complaints, & monitors, regulates & promotes the captive insurance industry in Hawaii.
Email: [email protected]
Office of Administrative Hearings, Room 100 808-586-2828
Conducts hearings & issues recommended decisions for cases originating in the department. Administers the Medical Inquiry & Conciliation Panel & the Design Professional Claims Conciliation Panel.
Email: [email protected]
Professional & Vocational Licensing Division (PVL), Room 301 808-586-3000
Oversees regulatory activities of 25 boards/commissions & 24 programs. Refer to contact information for each board & commission.
Email: [email protected]
PVL-Real Estate Branch, Room 333 808-586-2643
Provides guidance & educational materials on real estate issues & condominium governance.
Email: [email protected]
Hawaii Post-Secondary Education Authorization Program (HPEAP) 808-586-7327
Authorization of accredited post-secondary degree-granting institutions.
Email: [email protected]
Leiopapa A Kamehameha Building aka State Office Tower Google Map
235 South Beretania Street
Honolulu, Hawaii 96813
Consumer Resource Center – 9th Floor 808-587-4272
For questions about filing a complaint against a professional or vocational license, or to report unlicensed activity. Provides helpful information to consumers on a variety of topics, including hiring a licensed contractor and protecting yourself against unlicensed activity. CRC also accepts complaints for OCP.
Consumer Protection, Office of, Room 801 808-586-2630
Investigates & prosecutes consumer complaints alleging unfair or deceptive trade practices, including advertising, refunds, motor vehicle rentals, door-to-door sales, credit practices.
Email: [email protected]
Lemon Law Program – 9th Floor 808-587-4272
Does your brand-new vehicle seem defective? Do you keep having to go back to repair the same problem? Under Hawaii’s Lemon Law, State Certified Arbitration Program helps consumers resolve disputes with auto manufacturers and may be able to help you get a refund.
Email: [email protected]
Landlord-Tenant Information Center – Room 801 808-586-2634
(Monday-Friday, 8:00 am to 12:00 pm) Call the Residential Landlord-Tenant Information Center with your questions from 8:00 am to 12:00 pm Monday through Friday, except State holidays.
License, Business, and Information Section (LBIS) 808-587-4272, Press 2
One stop for information. Consumers can get basic business registration information, find out if a business or individual is licensed, and get information about complaints filed with RICO and OCP.
Mortgage Foreclosure Dispute Resolution 808-586-2886
Provides for owner-occupants of residential property in non-judicial foreclosure to meet directly with their lenders to modify their loans or to work out a payment plan within three months.
Email: [email protected]
Regulated Industries Complaints Office, 9th Floor 808-587-4272
Investigates & prosecutes complaints relating to licensed professionals & unlicensed activity.
Email: [email protected]
Public Utilities Commission Google Map 808-586-2020
465 South King Street, Room 103
Honolulu, Hawaii 96813
Regulates all chartered, franchised, certificated and registered public utility companies operating in the state.
HAWAII – Hilo
Business Action Center Google Map 808-961-8947
25 Aupuni Street, Suite 1301
Hilo, Hawaii 96720
Office of Consumer Protection Google Map 808-933-0910
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720
Public Utilities Commission Google Map 808-974-4533
688 Kinoole Street, #106-A
Hilo, Hawaii 96720
Regulated Industries Complaints Office Google Map 808-933-8846
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720
HAWAII – Kona
Regulated Industries Complaints Office Google Map 808-327-9590
75-170 Hualalai Road, Suite C-309
Kailua-Kona, Hawaii 96740
KAUAI
Public Utilities Commission Google Map 808-274-3232
3060 Eiwa Street, Room 302-C
Lihue, Kauai 96766
Regulated Industries Complaints Office Google Map 808-241-3300
3060 Eiwa Street, Room 204
Lihue, Kauai 96766
MAUI
Business Action Center Google Map 808-243-8679
2145 Wells Street, Suite 106
Wailuku, Maui 96793
Office of Consumer Protection Google Map 808-243-4648
2145 Wells Street, Suite 106
Wailuku, Maui 96793
Public Utilities Commission Google Map 808-264-4438
2145 Wells Street, Ste. 106
Wailuku, Maui 96793
Regulated Industries Complaints Office Google Map 808-243-5808
2145 Wells Street, Suite 106
Wailuku, Maui 96793
Neighbor Island Toll-Free Numbers
To call any DCCA office on Oahu from the Neighbor Islands, dial the number listed below for your island, then the last 5 digits of the office you want to call, followed by the # sign.
Kauai 274-3141
Maui 984-2400
Hawaii 974-4000
Molokai & Lanai 1-800-468-4644