The Regulated Industries Complaints Office, or RICO, is an enforcement agency in the DCCA that reviews complaints involving persons who provide specialized trade or professional services in the State that requires a license from one of the licensing boards attached to DCCA’s PVL division. RICO can sue persons who provide regulated services in Hawaii without a license to perform the work, and, RICO can file actions before the appropriate licensing board seeking sanctions against misbehaving licensees. RICO relies on education, self-informed consumers, and good evidence to uphold the standards that are embodied in the licensing laws. Please scroll down for further assistance and be sure to read the CEO’s message, and FAQs, to learn more about what RICO can and cannot do.