Contact Us

TELEPHONE AND PUBLIC WALK-IN HOURS
The DCCA is open for business from 7:45 AM – 4:30 PM Hawaii Standard Time, Monday through Friday except on State and most Federal holidays.t

GENERAL INFORMATION AVAILABLE BY TELEPHONE

  • When to call the Consumer Resource Center (808-587-4272). For questions about filing a RICO complaint including which complaint form to use and what to include, please:
    • Call the Consumer Resource Center on Oahu at 808-587-4272
    • Neighbor island residents can reach the Consumer Resource Center on Oahu too, by dialing a State of Hawaii switchboard number, followed by the last 5 digits of the office extension you want to call, plus the # sign. To reach the Center on Oahu,
      • from Kauai: dial 274-3141, then 74272#;
      • from Maui: dial 984-2400, then 74272#;
      • from Hawaii Island: dial 974-4000 then 74272#
      • from Molokai or Lanai: dial 1-800-468-4644 then 74272#
  • When to call the Licensing and Business Information Section (LBIS) (808-587-4272). For help with researching the RICO complaints history of an industry worker, or to find out if a person has a professional or vocational license, or if you want business registration information about a company, please call 808-587-4272 and ask for LBIS.
  • When to use the DCCA Consumer Dial line (808-587-1234). Designed especially for customers who do not have access to the internet, the Consumer Dial is a 24/7 dedicated DCCA hotline that provides a host of good information specifically for consumers.

VISIT OR CALL ONE OF OUR OFFICES

Oahu Office (RICO Headquarters)
Leiopapa a Kamehameha Building (State Office Tower)
235 S. Beretania St., 9th Floor
Honolulu, Hawaii 96813
Phone: (808) 587-4272
(No public parking available onsite)

Hawaii – Hilo Office
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720
Phone: 808-933-8846

Hawaii – Kona Office
Hualalai Center, Room C-309
75-170 Hualalai Road
Kailua-Kona, Hawaii 96740
Phone: 808-327-9590

Kauai Office
3060 Eiwa Street, Room 204
Lihue, Hawaii 96766
Phone: 808-241-3300

Maui Office
2145 Wells Street, Suite 106
Wailuku, Hawaii 96793
Phone: 808-243-5808

REQUESTS FOR RECORDS

Requests for copies of RICO complaint records must be submitted in writing.   These forms are provided for your convenience but you are not required to use them.

Public and Individual Request Form
Law Enforcement Request Form

Please mail your written request to:

  • Regulated Industries Complaints Office
    Administration – Attn Consumer Projects Attorney
    235 S. Beretania Street, 9th Floor
    Honolulu, Hawaii 96813

ARE YOU INTERESTED IN JOINING RICO?
If you are interested in becoming part of the RICO team, please periodically check the DCCA Job Postings for open positions.

IS YOUR ORGANIZATION INTERESTED IN HEARING FROM RICO?
The Complaints and Enforcement Officer can speak to consumer organizations about the enforcement process.  If your organization is interested in hearing from RICO’s CEO (or another speaker in her absence), please complete and return the RICO Information/Speaker Request form (non-licensees).