File an Unlicensed Activity Report or a Formal Complaint
On this page you can:
File a Formal Complaint using forms for specific industries or the general complaint form.
REPORT UNLICENSED ACTIVITY
E-Tip or Paper Report
Please use the links below to immediately report unlicensed activity that is ongoing or happening right now, in any of the regulated industries. If you have already entered into a contract or agreement with an unlicensed company or individual, please scroll down and complete a formal complaint form.
FILE A FORMAL COMPLAINT
Many disputes and concerns are resolved through “self-help” even before a formal complaint is ever filed with RICO. If you are interested, please use the Self-Help Letter Form.
How do I file a complaint with RICO?
Complete, sign and send in a complaint form from those available below. Some forms are for specific situations and industries so please review the variations and select the one that is most appropriate. If the special or industry-specific forms do not fit your situation, then please use the general complaint form. A form can be mailed to you if you call, write or email a request.
Additional information about filing a complaint and the complaints process, including FAQs, are available at the bottom of the page.
Complaint Forms (PDF) and other documents:
Below is an alphabetical listing of specialized complaint forms and other documents, followed by the general complaint form. Please contact us if you have questions about which form to use.
Adverse Peer Review and Quality Assurance Form – Please use this to report information pursuant to Hawaii Revised Statutes 663-1.7.
Condo Records Request Form to an Association – This form is provided for the convenience of unit owners who wish to request or review condominium records from their association.
Contracting Form – Please use this form to file a complaint about a contractor, electrician or plumber.
Healthcare Form – Please use this form to file a complaint about a healthcare provider. The Authorization to Release Records Form must be submitted too. For your convenience, here is a list of the regulated healthcare industries.
Motor Vehicle Sale Form – Please use this form to file a complaint about a motor vehicle dealer or salesperson.
Motor Vehicle Repair Form – Please use this form to file a complaint about a motor vehicle mechanic or shop.
Real Estate Form – Please use this form to file a complaint about a real estate transaction.
Real Estate Appraisal Form – Please use this form to file a complaint about a real estate appraiser.
Travel Agency Form – Please use this form to file a complaint about a travel agency.
GENERAL Complaint Form – Please use this form if none of the above apply to your situation.
Additional information about the complaints process: