Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices are available during abbreviated hours between 7:45 a.m. to 12 p.m., Monday through Friday, until further notice. Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.

Staff will remain available during normal hours to meet the needs of the public over the phone and online. The public is strongly encouraged to continue calling in or utilizing the available online services.

Contact information for each division is available at https://cca.hawaii.gov/contact/.

For a full listing of online services please go to https://cca.hawaii.gov/covid19.

The Insurance Division has implemented a telework program, where feasible. However, we expect that our response times will be impacted.

We appreciate your understanding as the health of the public and our employees is of the utmost importance and we are taking necessary precautions to prevent the spread of the coronavirus.

Should you have an urgent matter, please leave a short message at (808) 586-2790 or send an email to [email protected]. If you have an inquiry relating to insurer applications, premium tax or surplus line tax please email to [email protected].

For general inquiries, please email to [email protected].

Hawaii Insurance Division

Oversees the Hawaii insurance industry; issues licenses, examines the fiscal condition of Hawaii-based companies, reviews rate and policy filings, investigates insurance related complaints.

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