Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Cable Television Division of the Department of Commerce and Consumer Affairs are unavailable to the public until Monday, August 3rd. Staff continue to telework and will remain available to meet the needs of the public over the phone and online. Click here for contact information.

COVID-19 Consumer Alerts

The Cable Television Division regulates franchised wireline cable operators within the State of Hawaii. CATV determines whether the initial issuance, renewal, or transfer of a cable franchise is in the public’s best interest and enforces obligations of cable franchises. The division also ensure cable operators’ compliance with rules and regulations relating to their practices and procedures such as customer service and technical standards. In addition, CATV works with providers, agencies, and other stakeholders to support and facilitate access to affordable broadband/Internet services across Hawaii.

What’s New

D&O 376: IN THE MATTER OF SPECTRUM OCEANIC, LLC FRANCHISE FEES PAID BY THE CABLE OPERATORPosted on January 6, 2020
RELEASE: 2019 Report of Fixed Wireline Broadband Speeds in Hawaii ReleasedPosted on August 26, 2019
Letter to the Department of Commerce and Consumer Affairs Regarding the Renaming of Oceanic Time Warner Cable LLC to Spectrum Oceanic, LLCPosted on July 9, 2019
D&O 375: In the Matter of Hawaii Cable Operators Decrease in Annual Fee Paid by Cable Operators to the Department of Commerce and Consumer AffairsPosted on May 9, 2019
D&O 374: In the Matter of Hawaiian Telcom Services Company, Inc. Public, Educational, or Governmental Access Capital Fund Payment Schedule for the Years 2020 to 2024Posted on May 9, 2019

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