CONTACT US

Our staff is available Monday through Friday, 7:45 am to 4:30 pm, Hawaii Standard time, except state holidays.

A summary of contact information can be found in DCCA’s Directory of Services Brochure.


FILE A COMPLAINT

After attempting to resolve an issue with a professional or business, you may wish to file a complaint with the DCCA.  Go to our COMPLAINTS page for instructions and details.

RESOURCES

Consumers can look up information about businesses, licensees and individuals regulated by DCCA. Businesses can register their businesses, renew licenses, purchase certificates of good standing and bulk data. Go to our RESOURCES page for options.

CONSUMER RESOURCE CENTER

Consumers can get information about hiring a licensed contractor and protecting oneself against unlicensed activity.  You can also get information on filing a complaint against a professional or vocational licensee, or to report unlicensed activity.   Go to our CONSUMER RESOURCE CENTER page for more information or call 587-4272.

OPEN RECORDS REQUEST

The Uniform Information Practices Act (Modified), chapter 92F, Hawaii Revised Statutes (“UIPA”), is Hawaii’s public records law and enables increased citizen participation in state government through access to public information.  Go to our OPEN RECORDS REQUEST page for details on submitting a request.


OAHU (State Capitol District Map)

King Kalakaua Building aka United States Post Office Custom House and Court House           Google Map
335 Merchant Street
Honolulu, Hawaii 96813

Administrative Hearings Office, Room 100                                                   586-2828

Conducts hearings & issues recommended decisions for cases originating in the department. Administers the Medical Inquiry & Conciliation Panel & the Design Professional Claims Conciliation Panel.

Email: oah@dcca.hawaii.gov

Business Registration Division, Room 201                                                    586-2727

Registration for corporations, partnerships, limited liability partnerships, limited liability companies, trade names, trademarks & service marks.

Email: breg@dcca.hawaii.gov

BREG-Office of the Securities Commissioner, Room 205                          586-2740

Regulates registration of securities, broker-dealers & their sales agents, investment advisers & their representatives & franchises. Investigates & prosecutes securities fraud & other state securities & franchise law violations. Provides free investor education materials, presentations & informational displays.

Email: seb@dcca.hawaii.gov

Cable Television Division, Room 101                                                              586-2620

Issues franchises to Hawaii cable companies, monitors the quality of service, & assists in facilitating a resolution of consumer complaints regarding cable matters. Advocates for & supports activities for the establishment of affordable, accessible broadband services & its use throughout the State.

Email cable matters: cabletv@dcca.hawaii.gov

Email broadband matters: broadband@dcca.hawaii.gov

Consumer Advocacy Division, Room 326                                                      586-2800

Protects & advances the interests of consumers of regulated utility & transportation services in regulatory proceedings.

Email: dca@dcca.hawaii.gov

Director’s Office, Room 310                                                                              586-2850

Sets policies & provides leadership for the department & oversees the activities of the department.

Email: dcca@dcca.hawaii.gov

Financial Institutions, Division of, Room 221                                               586-2820

Regulates & supervises all state-chartered & state licensed financial institutions, escrow depositories, money transmitters, mortgage servicers, mortgage loan originators, & mortgage loan originator companies through various programs of licensing, enforcement & examinations.

Email general matters: dfi@dcca.hawaii.gov

Email mortgage loan originator matters: dfi-nmls@dcca.hawaii.gov

Insurance Division, Room 213                                                                         586-2790

Oversees the Hawaii insurance industry; issues licenses, examines the fiscal condition of Hawaii-based companies, reviews rate & policy filings, investigates insurance related complaints, & monitors, regulates & promotes the captive insurance industry in Hawaii.

Email: insurance@dcca.hawaii.gov

Professional & Vocational Licensing Division (PVL), Room 301              586-3000

Oversees regulatory activities of 25 boards/commissions & 24 programs.  Refer to contact information for each board & commission.

Email: pvl@dcca.hawaii.gov

PVL-Real Estate Branch, Room 333                                                                586-2643

Provides guidance & educational materials on real estate issues & condominium governance.

Email: hirec@dcca.hawaii.gov

Hawaii Post-Secondary Education Authorization Program (HPEAP)     586-7327

Authorization of accredited post-secondary degree-granting institutions.

Email: hpeap@dcca.hawaii.gov

 

Leiopapa A Kamehameha Building aka State Office Tower                   Google Map
235 South Beretania Street
Honolulu, Hawaii 96813

Consumer Resource Center – 9th Floor                                                         587-4272

For questions about filing a complaint against a professional or vocational license, or to report unlicensed activity. Provides helpful information to consumers on a variety of topics, including hiring a licensed contractor and protecting yourself against unlicensed activity. CRC also accepts complaints for OCP.

Consumer Protection, Office of, Room 801                                                   586-2630

Investigates & prosecutes consumer complaints alleging unfair or deceptive trade practices, including advertising, refunds, motor vehicle rentals, door-to-door sales, credit practices.

Email: ocp@dcca.hawaii.gov

Lemon Law Program – 9th Floor                                                                     587-4272

Does your brand-new vehicle seem defective? Do you keep having to go back to repair the same problem? Under Hawaii’s Lemon Law, State Certified Arbitration Program helps consumers resolve disputes with auto manufacturers and may be able to help you get a refund.

Email: rico@dcca.hawaii.gov

Landlord-Tenant Information Center – Room 801                                      586-2634

(Monday-Friday, 8:00 am to 12:00 noon) Call the Residential Landlord-Tenant Center Hotline with your questions from 8:00 am to 12 oon Monday through Friday, except State holidays.

License, Business, and Information Section (LBIS)                                    587-4274, Press 2

One stop for information. Consumers can get basic business registration information, find out if a business or individual is licensed, and get information about complaints filed with RICO and OCP.

Mortgage Foreclosure Dispute Resolution                                                    586-2886

Provides for owner-occupants of residential property in non-judicial foreclosure to meet directly with their lenders to modify their loans or to work out a payment plan within three months.

Email: MFDR@dcca.hawaii.gov

Regulated Industries Complaints Office, 9th Floor                                      587-4272

Investigates & prosecutes complaints relating to licensed professionals & unlicensed activity.

Email: rico@dcca.hawaii.gov

Business Action Center                                             Google Map                    586-2545
1130 N. Nimitz Hwy, Suite A220
Honolulu, Hawaii 96813

A one-stop shop for new businesses. Obtain the forms needed to start a new business: Business Registration filings, State general excise tax licenses, Employer registration applications, and Internal Revenue Service EIN numbers. Get personalized help with filings.

Public Utilities Commission                                  Google Map                   586-2020
465 South King Street, Room 103
Honolulu, Hawaii 96813

Regulates all chartered, franchised, certificated and registered public utility companies operating in the state.


HAWAII – Hilo

Business Action Center                                             Google Map                    961-8366
25 Aupuni Street, Suite 1201
Hilo, Hawaii 96720

Office of Consumer Protection                             Google Map                   933-0910
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720

Public Utilities Commission                                  Google Map                   974-4533
688 Kinoole Street, #106-A
Hilo, Hawaii 96720

Regulated Industries Complaints Office          Google Map                    933-8846
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720


HAWAII – Kona

Regulated Industries Complaints Office           Google Map                   327-9590
75-170 Hualalai Road, Suite C-309
Kailua-Kona, Hawaii 96740


KAUAI

Public Utilities Commission                                    Google Map                   274-3232
3060 Eiwa Street, Room 302-C
Lihue, Kauai 96766

Regulated Industries Complaints Office           Google Map                   241-3300
3060 Eiwa Street, Room 204
Lihue, Kauai 96766


MAUI

Business Action Center                                             Google Map                    270-5769
70 E. Kaahumanu Avenue, Unite B-9
Kahului, Maui 96732

Office of Consumer Protection                              Google Map                    243-4648
1063 Lower Main Street, Suite C-216
Wailuku, Maui 96793

Public Utilities Commission                                    Google Map                   984-8182
2200 Main Street, Suite 540
Wailuku, Maui 96793

Regulated Industries Complaints Office           Google Map                   243-5808
1063 Lower Main Street, Suite C-216
Wailuku, Maui 96793


Neighbor Island Toll-Free Numbers

To call any DCCA office on Oahu from the Neighbor Islands, dial the number listed below for your island, then the last 5 digits of the office you want to call, followed by the # sign.

Kauai 274-3141

Maui 984-2400

Hawaii 974-4000

Molokai & Lanai 1-800-468-4644