Where Do I File a Condominium Complaint?
The Regulated Industries Complaints Office (RICO) is the agency designated by law to receive certain complaints regarding condominium matters.
The sections of the condominium law over which RICO has been authorized to receive and investigate complaints include:
- HRS, Chapter 514B, Part IV – Registration and administration of condominiums
- HRS, Chapter 514B, Part V – Protection of condominium purchasers
- HRS, section 514B-103 – Condominium association registration
- HRS, section 514B-132 – Condominium managing agents
- HRS, section 514B-134 – Management contracts for the association prior to organization of the association
- HRS, section 514B-149 – Handling and disbursement of association funds
- HRS, sections 514B-152, 153, 154, and 154.5 – Maintenance and provision of association records
- RICO can assist owners in acquiring association records provided in the above listed sections. Please review the Got Records? Information For Condo Owners About Access To Information page.
RICO’s telephone number to file a complaint is (808) 586-2653. Its web address is https://cca.hawaii.gov/rico/.
For disputes outside of the above-noted sections of the law, i.e., where RICO does not have authority to receive and investigate complaints, the condominium law provides for dispute resolution through mediation, arbitration, or civil litigation. Please review the “Mediation of Condominium Disputes” section.
Revised 1/30/23