BACKGROUND Hone Heke is a water carrier authorized to transport passengers and property between the islands of Lānaʻi and Maui. Pursuant to its Tariff No. 2, Hone Heke provides water carrier transportation service between Lāhainā Harbor, Maui, and Manele Harbor, Lānaʻi. Hone Heke seeks Commission approval of an increase of 37% to each of its ...
Read More HONE HEKE CORPORATION DBA EXPEDITIONS FOR APPROVAL OF RATE INCREASES (DOCKET NO. 2023-0204)
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Dear Hawaii Community, We invite you to help steer the course of Hawaii’s energy future. The Public Utilities Commission (PUC), is launching a series of virtual meetings. Your input is essential to bring community members together. Meeting Details: The virtual gathering is scheduled for Tuesday, October 31, 2023. This is the kickoff to a series ...
Read More ✔Join Us to Shape Hawaii’s Energy Future! Vote Today!
BACKGROUND Energy Equity Docket 2022-0250 is a significant proceeding before the Public Utilities Commission (PUC) that focuses on addressing critical issues related to clean energy access, affordability, and fairness in Hawai‘i. At its core the docket seeks to ensure that all residents, regardless of income level or location, have access to affordable, reliable, and clean ...
Read More Energy Equity and Justice Docket No. 2022-0250
The Division of Consumer Advocacy (DCA) supports Order No. 40218, which suspends utility disconnections on Maui through October 17, 2023, due to the devastating wildfires. DCA recommends further protections for ratepayers, including: No Disconnection Fees: DCA urges that no customer impacted by the wildfires should face disconnection fees. Waiving Connection Fees and Deposits: Given the ...
Read More Consumer Advocate Recommends Additional Consumer Protections Amidst Maui Wildfires
Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
In response to recent catastrophic wildfires on Maui and the urgent need for preventative action, the Division of Consumer Advocacy (DCA) has made recommendations regarding the assessment of vulnerabilities in Hawaii’s utility systems. These recommendations seek to investigate policy and actions to Hawaii’s regulated utility systems’ vulnerability to natural disasters and man–made threats Background: On ...
Read More Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙
In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE Low Income Home Energy Assistance Program (LIHEAP) To apply in ...
Read More 📢 Maui Financial Assistance Relief
In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services
As a customer, you have certain rights pertaining to your utility services. If you have questions pertaining to your bill or the services you receive, call your service provider for more information. If you are not satisfied with their response, you can file a complaint with the Public Utilities Commission (PUC) The complaint process with ...
Read More How to File a Complaint Against a Regulated Utility Company
In this issue: Small Steps to an Energy-Efficient Home, Utility Bill Assistance Available, Recent Status Conferences & Informational Briefing, A Proceeding to Investigate Whether Designated ETC’s, Participating in the High-Cost Program of the Universal, Service Fund Should be Certified By the PUC.