Consumer Advocacy – Public Utilities (DCA)

The work will close lanes and restrict parking in the vicinity from 8:30 a.m. to 2:30 p.m., and traffic contraflowed: • Tuesday, March 30— A portion of the far right northbound lane of Manoa Road before Olopua Street (fronting Manoa Elementary School) will be closed. • Wednesday, March 31 — The northbound lane of lower ...
Read More Hawaiian Electric crews will be replacing utility poles and equipment in Manoa from Tuesday, March 30, to Thursday, April 1

  The Federal Communications Commission has recently adopted rules designating this new phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. The transition, which will take place over the next two years, will result in phone service providers directing all 988 calls to the existing National Suicide Prevention Lifeline ...
Read More Coming in 2022: 988 National Suicide Prevention Lifeline

On March 16th, a status conference was held to discuss Hawaiian Electric’s Initial Update regarding the AES coal plant transition plan. The Commission held  the status conference to (1) review Hawaiian Electric’s Initial Status Update regarding the transition plan for the retirement of the AES coal plant on Oahu, filed on March 5, 2021, in ...
Read More Status Conference to Discuss Hawaiian Electric’s Initial Update regarding the AES coal plant transition plan for Oahu (Docket No. 2021-0024)

Members of the public are encouraged to participate in an informational virtual community meeting to learn about the West Kauaʻi Energy Project; an innovative pumped-storage hydro and irrigation project coupled with solar and battery storage being undertaken by KIUC and its renewable energy partner, AES. The meeting will be held on Wednesday, March 31 starting ...
Read More March 31 – Virtual Meeting to Discuss West Kauaʻi Energy Project

Hawaiian Electric crews will be performing utility work March 16, to replace two wooden poles with self supporting steel poles along Kamehameha Highway in Pearl City. The work from 8:30 am. to 3p.m. will require closure of two right westbound lanes near Kuleana Road through the Sears Distribution Center. Traffic signs and cones will mark ...
Read More Utility work in Pearl City to affect westbound traffic on Kamehameha Highway 3/16

KIUC members in Hanalei are being advised of a scheduled outage on Saturday, March 13, beginning at 9:00 a.m. The outage area includes members in Ching Young Village up to Waikoko and will include members on Weke Road. The outage is necessary so crews can complete repair work related to an outage that occurred on ...
Read More Scheduled outage in Hanalei – Saturday, March 13.

Kaua‘i Island Utility Cooperative (KIUC) members from Hanalei to Hāʻena are being advised to prepare for extended periods without power if outages occur while Kuhio Highway remains closed. KIUC will be using all available means of communication to keep customers informed about current outages, safety alerts, and timeframes for restoration, if known. The KIUC Facebook ...
Read More KIUC customers from Hanalei to Hāʻena – prepare for extended periods without power

The Public Utilities Commission (PUC) has extended the suspension of termination or disconnection of regulated utility services due to non-payment and/or assessment of other charges through May 31, 2021. The Division of Consumer Advocacy encourages customers to contact their utility to work out payment arrangements, continue paying their bills to the extent possible during this ...
Read More Moratorium on disconnections of regulated utility services for nonpayment extended through May 31, 2021 (Docket No. 2020-0209)

In this issue: Smart Homes and Unexpected Benefits, KIUC – West Kauai Energy Project, COVID-19 Utility Update, PUC Opens Docket No. 2021-0024