Department of Commerce and Consumer Affairs

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Read More Door-to-Door Sales Updated on March 20, 2025 A door-to-door sale is a sale of goods or services, solicited in person, and bought or signed for by the buyer at a place other than the seller’s business address, as shown on the sales contract. Under Hawaii’s law on door-to-door sales, a buyer is entitled to a full ...
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6/18/12 ...
Read More Mediation Mediation is a dispute resolution process in which a neutral third party helps those in conflict define issues, explore solutions and reach practical, workable and mutually satisfactory agreements. Mediation seeks to prevent conflicts from escalating and strives to save the parties involved the time, expense and frustration of fighting their disputes in court. ...
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Read More Investment & Securities Complaints The Securities Enforcement Branch of the Business Registration Division has as its mission, the enforcement of the securities laws of the State of Hawaii. These laws provide for a very broad definition of securities. Most people think of securities as being only stocks and bonds, but Hawaii Laws define securities as including a variety ...
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Read More RICO Prior Complaints The Regulated Industries Complaints Office (RICO) is the enforcement arm of over forty-five professional boards, commissions, and programs administratively attached to the Department of Commerce and Consumer Affairs. RICO receives complaints, conducts investigations, and prosecutes cases against licensed and unlicensed individuals and businesses. Additionally, RICO assists the public by providing information about license status. ...
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1/15/13 ...
Read More Medical Inquiry Conciliation Panel If you have a medical malpractice complaint, the Department of Commerce and Consumer Affairs provides two avenues. You may call the Consumer Resource Center at 587-4272 and file a complaint with the Regulated Industries Complaints Office. Or, if you intend to bring a lawsuit against a physician, surgeon, osteopath or hospital, under Hawaii ...
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1/15/13 ...
Read More Office of Consumer Protection The Office of Consumer Protection is a division of the Department of Commerce and Consumer Affairs. It handles consumer complaints relating to products and services which are not otherwise regulated by the state, such as retail merchandise, mail order purchases, health clubs, and door-to-door sales. The office also handles issues involving gift certificates, ...
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Read More Regulated Industries Complaints Office The Regulated Industries Complaints Office is the enforcement arm of over forty-five professional boards, commissions, and programs that are administratively attached to the Department of Commerce and Consumer Affairs. RICO receives complaints, conducts investigations, and prosecutes licensing law violations. Through the administrative process, RICO may seek fines, restitution, and license sanctions. RICO also prosecutes ...
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Read More Other Investment Frauds Thinking of investing in the commodities and futures markets? The biggest single risk—that of doing business with a dishonest salesperson or firm—can be avoided at the outset with a little healthy curiosity on your part. Here are a few tips to help you avoid those pitfalls. Find out if the firm you are considering ...
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Read More Pyramid Schemes Multi-level sales programs, also known as pyramids, are marketing techniques used to sell a variety of products-from plastic containers, cosmetics, and household cleaning products to credit cards and even real estate. While many multi-level programs today are legal, there are some that are illegal and deceptive. If you’re thinking about joining a multi-level sales ...
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