Moratorium on disconnections of regulated utility services for nonpayment extended through March 31, 2021 (Docket No. 2020-0209)Posted on Dec 23, 2020 in Key Dockets, Main, slider
The Public Utilities Commission (PUC) has extended the suspension of termination or disconnection of regulated utility services due to non-payment and/or assessment of other charges through March 31, 2021.
Prior to this decision, the PUC requested feedback from the utilities and the Consumer Advocate (CA) to inform the decision-making regarding further extension of the disconnection suspension. During these challenging times, the CA has stood firm in it’s dedication to advocating for Hawaii consumers, and the PUC has largely adopted the CA’s recommendations.
Along with extending the moratorium, the PUC adopted the CA’s recommendation that utilities provide monthly standardized data to assist the PUC in determining next steps regarding appropriate regulatory measures. The CA believes that transition plans and data are sensible next steps to addressing the information gap and finding a prudent way forward that can support both consumers and utilities. The PUC agrees and has ordered utilities to develop customer payment plans as well as a future report detailing transition plans.