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The “Shift and Save” pilot program, expanded by Hawaiian Electric on Oʻahu and Hawaiʻi Island, focuses on testing new time-of-use (TOU) rates starting February 1st, involving 16,000 participants. This initiative, not endorsing any particular company or endeavor, aims to gather crucial data and feedback. The TOU rates encourage shifting energy consumption to daytime, tapping into ...
Read More Hawaiian Electric’s ‘Shift and Save’ Pilot: A Comprehensive Overview

BACKGROUND KIUC, a non-profit electric cooperative on Kauai, has recently filed its first general rate increase in over 12 years. KIUC states that the purpose of the rate increase is to address rising operating costs and infrastructure investments while meeting state requirements, including renewable energy standards. The proposed increase amount is $16.7 million, approximately 9.42% ...
Read More KIUC FOR APPROVAL OF RATE CHANGES AND INCREASES (DOCKET NO. 2022-0208)

BACKGROUND Hone Heke is a water carrier authorized to transport passengers and property between the islands of Lānaʻi and Maui.   Pursuant to its Tariff No. 2, Hone Heke provides water carrier transportation service between Lāhainā Harbor, Maui, and Manele Harbor, Lānaʻi. Hone Heke seeks Commission approval of an increase of 37% to each of its ...
Read More HONE HEKE CORPORATION DBA EXPEDITIONS FOR APPROVAL OF RATE INCREASES (DOCKET NO. 2023-0204)

Dear Hawaii Community, We invite you to help steer the course of Hawaii’s energy future. The Public Utilities Commission (PUC), is launching a series of virtual meetings. Your input is essential to bring community members together. Meeting Details: The virtual gathering is scheduled for Tuesday, October 31, 2023. This is the kickoff to a series ...
Read More ✔Join Us to Shape Hawaii’s Energy Future! Vote Today!

BACKGROUND Energy Equity Docket 2022-0250 is a significant proceeding before the Public Utilities Commission (PUC) that focuses on addressing critical issues related to clean energy access, affordability, and fairness in Hawai‘i. At its core the docket seeks to ensure that all residents, regardless of income level or location, have access to affordable, reliable, and clean ...
Read More Energy Equity and Justice Docket No. 2022-0250

The Division of Consumer Advocacy (DCA) supports Order No. 40218, which suspends utility disconnections on Maui through October 17, 2023, due to the devastating wildfires. DCA recommends further protections for ratepayers, including: No Disconnection Fees: DCA urges that no customer impacted by the wildfires should face disconnection fees. Waiving Connection Fees and Deposits: Given the ...
Read More Consumer Advocate Recommends Additional Consumer Protections Amidst Maui Wildfires

In response to recent catastrophic wildfires on Maui and the urgent need for preventative action, the Division of Consumer Advocacy (DCA) has made recommendations regarding the assessment of vulnerabilities in Hawaii’s utility systems. These recommendations seek to investigate policy and actions to  Hawaii’s regulated utility systems’ vulnerability to natural disasters and man–made threats Background: On ...
Read More Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135

Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙

In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE  Low Income Home Energy Assistance Program (LIHEAP)  To apply in ...
Read More 📢 Maui Financial Assistance Relief

In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services