The Division of Consumer Advocacy (DCA) supports Order No. 40218, which suspends utility disconnections on Maui through October 17, 2023, due to the devastating wildfires. DCA recommends further protections for ratepayers, including: No Disconnection Fees: DCA urges that no customer impacted by the wildfires should face disconnection fees. Waiving Connection Fees and Deposits: Given the ...
Read More Consumer Advocate Recommends Additional Consumer Protections Amidst Maui Wildfires
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Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
In response to recent catastrophic wildfires on Maui and the urgent need for preventative action, the Division of Consumer Advocacy (DCA) has made recommendations regarding the assessment of vulnerabilities in Hawaii’s utility systems. These recommendations seek to investigate policy and actions to Hawaii’s regulated utility systems’ vulnerability to natural disasters and man–made threats Background: On ...
Read More Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙
In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE Low Income Home Energy Assistance Program (LIHEAP) To apply in ...
Read More 📢 Maui Financial Assistance Relief
In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services
In this issue: Small Steps to an Energy-Efficient Home, Utility Bill Assistance Available, Recent Status Conferences & Informational Briefing, A Proceeding to Investigate Whether Designated ETC’s, Participating in the High-Cost Program of the Universal, Service Fund Should be Certified By the PUC.
The Public Utilities Commission (PUC) has extended the suspension of termination or disconnection of regulated utility services due to non-payment and/or assessment of other charges through May 31, 2021. The Division of Consumer Advocacy encourages customers to contact their utility to work out payment arrangements, continue paying their bills to the extent possible during this ...
Read More Moratorium on disconnections of regulated utility services for nonpayment extended through May 31, 2021 (Docket No. 2020-0209)
In this issue: Smart Homes and Unexpected Benefits, KIUC – West Kauai Energy Project, COVID-19 Utility Update, PUC Opens Docket No. 2021-0024
The Public Utilities Commission is holding a status conference regarding Young Brothers’ Emergency Investigative Proceeding (Docket No. 2020-0084) on June 10, 2020. The YouTube link for viewing the status conference is: https://youtu.be/2NVv4OXDzFg Read the Status Conference Agenda here. Read the Notice for the conference here.