Consumer Advocacy – Public Utilities (DCA)

HONOLULU, June 13, 2024 – Hawaiian Electric crews continue to make progress on restoring electric service to customers in the downtown Honolulu area who lost power shortly after 10 a.m. Crews anticipate completing repairs and restoring power by early evening. “We apologize for the disruption caused by this outage and we know this is especially ...
Read More 4 P.M. UPDATE: Repair crews making progress, aim to restore power to downtown Honolulu by early evening

HONOLULU, June 13, 2024 – Hawaiian Electric crews today are working to restore electric service to customers in the downtown Honolulu area who lost power shortly after 10 a.m. The incident resulted from a sequence of events that started at approximately 9:30 p.m. Wednesday, when an outage affected the area between Bishop and Mililani streets ...
Read More Repair crews working to restore power to downtown Honolulu by early evening

To keep customers and communities safe, Hawaiian Electric is implementing a Public Safety Power Shutoff (PSPS) program as part of our Wildfire Safety Strategy. This type of program has been used in other states to prevent wildfire ignitions from electrical infrastructure. Under the PSPS program, we may proactively shut off power in designated areas if weather forecasts and ...
Read More Hawaiian Electric’s Public Safety Power Shutoff program launches July 1

DEPARTMENT OF HAWAIIAN HOME LANDS Ka ʻOihana ʻĀina Hoʻopulapula Hawaiʻi JOSH GREEN, M.D. GOVERNOR KE KIAʻĀINA KALI WATSON CHAIRPERSON HAWAIIAN HOMES COMMISSION DHHL TO DISTRIBUTE WIFI HOTSPOTS TO PUʻUKAPU PASTORAL LESSEES Hotspots to provides connectivity solution for those experiencing loss of service FOR IMMEDIATE RELEASE June 3, 2024 KAMUELA, HAWAIʻI ISLAND – The Department of ...
Read More DHHL TO DISTRIBUTE WIFI HOTSPOTS TO PUʻUKAPU PASTORAL LESSEE

DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS KA ʻOIHANA PILI KĀLEPA DIVISION OF CONSUMER ADVOCACY JOSH GREEN, M.D. GOVERNOR | KE KIAʻĀINA NADINE Y. ANDO DIRECTOR | KA LUNA HOʻOKELE MICHAEL ANGELO EXECUTIVE DIRECTOR FOR IMMEDIATE RELEASE May 31, 2024 Beat the Summer Heat: Accessing Essential Utility Assistance Programs in Hawaiʻi HONOLULU — As temperatures climb ...
Read More RELEASE: Beat the Summer Heat: Accessing Essential Utility Assistance Programs in Hawaiʻi

We’re committed to keeping your community safe. Hawaiian Electric is launching a Public Safety Power Shutoff (PSPS) program starting July 1st. This means they may turn off power in high-risk wildfire areas during extreme weather conditions. While this may create hardships for affected customers, PSPS aims to prevent wildfires caused by downed power lines. Here’s ...
Read More Hawaiian Electric Launches Public Safety Power Shutoff Program to Enhance Wildfire Safety

The Department of Hawaiian Home Lands (DHHL) urges up to 1,500 households and businesses on Hawaiian Home Lands to switch their phone and/or internet service from Sandwich Isles Communications (SIC) to alternative providers to avoid service interruption. Please visit https://dhhl.hawaii.gov/2024/05/24/dhhl-urges-customers-of-sandwich-isles-communications-to-immediately-switch-phone-and-internet-service-providers/ for more information on this.

The disconnection of electric service for non-payment has been extended until July 2nd, 2024. This is to help Maui residents financially impacted by the wildfires. Here’s what you need to know: There will be no disconnections for non-payment until July 2nd. If you are struggling to pay your bill, contact Hawaiian Electric at (808) 871-9777 ...
Read More Moratorium on disconnections of electric service for nonpayment for Maui customers extended through July 2

The Division of Consumer Advocacy is to inform you of a recent announcement by Hawaiʻi Gas regarding their selection of partners for renewable energy projects. The company is aiming to reduce its reliance on fossil fuels and support the state’s clean energy goals. Project Details: Hawaiʻi Gas has chosen Eurus Energy America and Bana Pacific ...
Read More Hawaiʻi Gas Selects Partners for Renewable Energy Projects

The Division of Consumer Affairs is pleased to share that Kalaeloa Partners LP (KPLP) will be holding a community outreach meeting to discuss their power generation facility in Kapolei. This meeting is open to the public and will be held in both a physical and virtual format. Meeting Details: Date: Monday, June 24, 2024 Time: ...
Read More Kalaeloa Partners LP to Hold Community Meeting on Power Generation Facility