Consumer Advocacy – Public Utilities (DCA)

7:30 a.m. Update: Hawaiian Electric begins restoration process for ~330 Upcountry Maui customers

Process begins with damage inspections after Public Safety Power Shutoff

HONOLULU, July 7, 2025 – Due to the passing of hazardous weather conditions, Hawaiian Electric crews have begun inspections, which is part of the process of restoring power to customers in parts of Upcountry Maui affected by the Public Safety Power Shutoff program.

Before service can be restored, power lines and other utility equipment must first be inspected and any damage repaired. This involves ground crews and possible aerial inspections using helicopters and drones.

While conditions are improving, weather changes can happen at any time. Under its PSPS program, Hawaiian Electric may proactively shut off power in communities with high exposure to
wildfire risk during severe weather conditions. The company urges customers in these areas to remain vigilant, implement their own emergency plans and prepare for the possibility of extended power outages. Hawaiian Electric is coordinating these efforts closely with the Maui Emergency Management Agency.

For more information and maps, go to hawaiianelectric.com/PSPS or call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free. Follow Hawaiian Electric on social media or our
mobile app.

Important safety reminders

• Stay at least 30 feet or more away from all power lines. Warn others to stay away. For
  emergency assistance, call 911. For Hawaiian Electric, call our Trouble Line at
  • Oʻahu: 1-855-304-1212
  • Hawaiʻi Island: 1-855-304-9191
  • Maui County: 1-855-304-8181

How to stay informed
Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources:

• Hawaiian Electric website: hawaiianelectric.com
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric
• Mobile app: free download available on Apple App and Google Play stores