Dear Hawaii Community, We invite you to help steer the course of Hawaii’s energy future. The Public Utilities Commission (PUC), is launching a series of virtual meetings. Your input is essential to bring community members together. Meeting Details: The virtual gathering is scheduled for Tuesday, October 31, 2023. This is the kickoff to a series ...
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The Division of Consumer Advocacy (DCA) supports Order No. 40218, which suspends utility disconnections on Maui through October 17, 2023, due to the devastating wildfires. DCA recommends further protections for ratepayers, including: No Disconnection Fees: DCA urges that no customer impacted by the wildfires should face disconnection fees. Waiving Connection Fees and Deposits: Given the ...
Read More Consumer Advocate Recommends Additional Consumer Protections Amidst Maui Wildfires
Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
In response to recent catastrophic wildfires on Maui and the urgent need for preventative action, the Division of Consumer Advocacy (DCA) has made recommendations regarding the assessment of vulnerabilities in Hawaii’s utility systems. These recommendations seek to investigate policy and actions to Hawaii’s regulated utility systems’ vulnerability to natural disasters and man–made threats Background: On ...
Read More Division of Consumer Advocacy Calls for Utility System Vulnerability Assessment Docket No. 2022-0135
Got a burning question for the Division of Consumer Advocacy? Or perhaps a story you’d like to share? Look no further! Introducing our very own Maestro of Communication, William Nhieu ✨ 📧 Email: [email protected] 📞 Phone: 808-586-7582 William is our go-to guru for all media inquiries. He’s here to make your journalist’s life easier. At ...
Read More 🎙 Media Inquiries? Meet Our Voice!🎙
In the wake of the Maui wildfire, we’ve compiled essential resources to assist you in various aspects of recovery. Explore the following categories for utility assistance, emergency relief, and support for affected businesses. We’re here to help you navigate the path to recovery. UTILITY ASSISTANCE Low Income Home Energy Assistance Program (LIHEAP) To apply in ...
Read More 📢 Maui Financial Assistance Relief
In response to ongoing challenges and uncertainties, the Commission has issued an order directing Maui regulated utilities to immediately suspend any termination or disconnection of regulated utility services due to non-payment or the assessment of other charges through October 17th, 2023. What Does This Mean for You? During this period, you can be confident that your ...
Read More 🛡️ Emergency Utility Protection Order: Ensuring Continuity of Essential Services
Why does this matter to you? This project has the potential to bring significant change to your community and we need YOUR voices to make sure this happens in the best possible way. MEETING CANCELLED 📅 Mark your calendars! Join us on Monday, October 16th, 2023, at 5:30 PM in the Kapolei High School cafeteria ...
Read More 📢🛣️ Calling all community members! Read about potential changes coming to Farrington Highway!
We extend our heartfelt sympathy to all those affected by the devastating wildfire in Maui. This page is dedicated to providing you with a trusted and effective resource for up to date information on the situation. By sharing accurate details, safety guidelines, and resources we aim to help our community stay informed and stay safe. ...
Read More 📢 Maui Updates
Get Involved, Make a Difference! Ever wondered how you can be part of shaping Hawaii’s landscape? The answer is right at your fingertips. By partaking in any one of these activities you can become a crucial part of the conversation. Your Voice Matters! Submit a Public Comment – https://hpuc.my.site.com/cdms/s/consumers/public-comments Attend a Public Hearing – https://hpuc.my.site.com/cdms/s/calendar ...
Read More Ways to Get Involved in Your Community
We want to inform YOU about HECO’S upcoming Shift and Save pilot program, which aims to study how customers respond to Time-of-Use (TOU) rates. The program encourages change in energy usage behavior, allowing participants to access electricity at a lower rate during a specific time period. Starting in October 2023, this 1-year pilot program will ...
Read More Introducing Shift and Save: A Time-of-Use Rate Pilot Program