Low Cost Home Internet Service For Residents

The Federal Communications Commission (FCC) launched the Emergency Broadband Benefit program to help households struggling to afford Internet service during the COVID-19 pandemic. This program provides a discount of up to $50 per month for broadband service to eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers.

Eligible households can enroll through a participating broadband provider or through the official Emergency Broadband Benefit website GetEmergencyBroadband.org.

The FCC recently expanded qualification requirements so that households that participate in the free and reduced-price school lunch program or school breakfast program for the 2021-2022 school year are now also eligible for the Emergency Broadband Benefit.

Certain households may qualify for low-cost internet service and discounts in Hawaii.  See below for information on program(s) offered.

Lifeline Program for Low-income Households

Certain program rules are waived through September 2021 to ease qualification requirements in response to the impact of the COVID-19 pandemic.

The FCC’s Lifeline program provides discounts on phone and broadband service from participating providers for qualifying low-income consumers. To be eligible, an applicant must:

  • have a household income level at or below 135% of the Federal Poverty Guidelines


  • receive benefits from one of the following federal assistance programs:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Supplemental Security Income (SSI)
    • Medicaid
    • Federal Public Housing Assistance
    • Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start
    • Veterans Pension and Survivors Benefit Programs

For more information and to apply for the Lifeline program, visit https://www.fcc.gov/general/lifeline-program-low-income-consumers and https://www.lifelinesupport.org/community-outreach.

Information current as of 02/2021

Hawaiian Telcom Internet Kokua Program

  • Discounted High-Speed Basic service (up to 7 Mbps) for qualifying low-income residents of Hawaii in copper-served areas for $9.95/month
  • Discounted High-Speed Extreme service (up to 20 Mbps) for qualifying low-income residents of Hawaii in fiber-served areas for $12.95/month
  • Wireless router included in price
  • One-time Internet activation fee of $34.99 and taxes not included

Click here for more information and to apply.

Information current as of 02/2021

Spectrum Internet Assist Plan for Qualified New Households

  • High-speed internet (up to 30 Mbps) with no data caps for $17.99/month
  • Internet modem included
  • No contracts required
  • Add in-home WiFi for $5 more per month

“Qualified Households” include a household member that is a recipient under one of the following programs:

  • The National School Lunch Program (NSLP) for free or reduced cost lunch
  • The Community Eligibility Provision (CEP) of the NSLP
  • Supplemental Security Income ( ≥ age 65 only)

Click here for more information and to apply.

Information current as of 02/2021