THE REGULATED INDUSTRIES COMPLAINTS OFFICE (RICO)
In the State of Hawaii, a license is required before you can work in certain industries. There are currently 49 different industries in which a professional or vocational license is required. These industries are the kind that affect the health, safety, and welfare of Hawaii’s citizens.
The Regulated Industries Complaints Office (RICO) investigates allegations of professional misconduct by licensees and unlicensed activity that may be occurring in the State. RICO’s partner agency, the Professional and Vocational Licensing Division, accepts applications and issues licenses for the various licensing boards, commissions, and programs.
Thinking about remodeling your house or wondering where to have your car repaired? Go to Check Out a Business Online to check licensing and complaints.
Thinking about a home improvement project? Visit our Hire a Licensed Contractor site. This website is dedicated to assisting consumers in evaluating and choosing a licensed contractor.
RICO also administers the State Certified Arbitration Program (SCAP). Hawaii’s “Lemon Law” helps consumers who have problems getting their new or leased cars (or motorcycles) repaired under a manufacturer’s warranty.
For a more detailed explanation about RICO, see our Overview/Services, or click on the following links for information about a specific profession or vocation: