How does the Division of Consumer Advocacy represent and protect consumers before the Public Utilities Commission?
The Division reviews all applications filed with the Public Utilities Commission in order to make recommendations to the Commission on behalf of consumers. The Division analyzes the applications to determine whether the utility company’s request is reasonable and in the best interest of consumers. The Division emphasizes keeping rates low while ensuring that the utility provides safe, reliable, and adequate service to consumers. The Division also considers consumer input from comments received at public hearings, and written or emailed statements submitted to our office. By using these methods the Division is able to look out for consumer interest and ensure that they are well protected.