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In a recent public notice, the Federal Communications Commission (FCC) announced the proposed universal service contribution factor for the third quarter 2019 will be 24.4 percent, up from the previous quarter’s 18.8 percent. Learn more about the contribution factor, quarterly administrative filings, and archived public notices regarding the Universal Service Fund on the FCC website.

The Federal Communications Commission (FCC) established the National Verifier in 2016 to make Lifeline eligibility determinations and perform a variety of other functions necessary to enroll subscribers into the Lifeline Program. Hawaii soft launched with four other states and one territory back in October 2018 to join the National Verifier. The soft launch period will ...
Read More FCC Launches National Lifeline Eligibility Verifier in Hawaii

With natural disasters and severe weather events occurring with growing frequency and intensity, it is more critical than ever for consumers to be prepared for these emergencies. Three components to emergency preparedness involve being informed about the different types of emergencies to which your state and local area are vulnerable, making an emergency plan, and ...
Read More NARUC Launches Consumers and Catastrophes Guide

Held annually in mid March, Fix a Leak Week encourages you to check for leaks around your home, helping to prevent nearly 1 trillion gallons of water wasted nationwide from leaks. For more information on Fix a Leak Wee, visit the Environmental Protection Agency’s (EPA) WaterSense webpage.

Nissan North America, Greenlots, Inc., and EVgo are bringing the popular “No Charge to Charge” (NCTC) promotion to the Hawaiian Electric Companies’ service territory. It provides up to two years of free fast-charging for those who purchase or lease a new Nissan LEAF from certified dealers in Hawai‘i after Nov. 1, 2018. A fast charger ...
Read More Nissan ‘No Charge to Charge’ Expands to Hawaii

Hawaiian Electric Companies are warning its customers to be alert for a phone scammers as a spike in reported phone scams have come in recently. The scammers in particular are targeting mainly small businesses and churches. The companies offer the following tips: If the caller says your utility account is delinquent and threatens to shut ...
Read More HECO Warns of Spike in Utility Call Scammers

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