Regulated Industries Complaints Office

Hawaii licenses travel agencies, activity desk providers, and time share sales.

Activity desks act as intermediaries, selling, contracting for, and arranging, tour excursions and activities, like surf lessons, helicopter rides, and whale watching tours. Activity desks are often conveniently located in hotels or shopping malls, and allow consumers an opportunity to conveniently schedule and plan activities in which they may want to participate.

A time share is an interest in vacation property.  Instead of buying the property for yourself, you’re paying a share of the price and buying a slice of time when you can use the property each year. The rest of the year, other people, who have also purchased shares, use the property. The length of time (or interval) of your stay depends on your share.

Additional information about these industries is available on the RICO Brochures page.

RICO relies on information from consumers to monitor conduct in the industry and to watch for unlicensed activity. For information about filing a complaint, click on the link below or call the RICO Consumer Resource Center to speak with an intake investigator about your complaint.

 

• Check Licensing and Complaints
• File a Complaint with RICO
• Information for Licensees