Consumer Advocacy – Public Utilities (DCA)

Hawaiian Electric will apply $2 million in bill credits for customers who have struggled to pay their electric bill during the COVID-19 pandemic. The Kokua Fund Bill Credit Program will automatically provide a one-time credit of $90 to past-due balances for about 22,000 residential and business customers by Jan. 31. 

 Customers should note the following: 

• The credits will be automatically applied to past-due balances for about 22,000 active residential and business accounts that were at least 30 days past due as of Dec. 31, 2021, with a minimum current past-due balance of at least $200. 
• This is a one-time credit. 
• For accounts that meet these criteria, the credit will appear as a line item labeled “Kokua Fund Credit” and will be posted by Jan. 31, 2022. It will appear on statements that arrive in February and will also be available immediately online through the Online Customer Service Center. 
• Eligible customers will receive notification of their eligibility. 
• For more information, go to hawaiianelectric.com/kokuafund. 

The Kokua Fund bill credit uses funds from company shareholders – not other customers – to help Hawaiian Electric residential and business customers on O‘ahu, Hawai‘i Island and in Maui County with qualifying balances. Not every customer will qualify for the credits, which are meant to supplement other pandemic-related financial assistance programs.