Filing a Complaint
As a customer, you have certain rights pertaining to your utility services. If you have questions pertaining to your bill or the services you receive, call your service provider for more information. If you are not satisfied with their response, you can file a complaint with the Public Utilities Commission (PUC).
After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the Public Utilities Commission. This process allows you to describe your complaint and any remedial action desired. View the instructions for filing an informal complaint on the PUC website here.
If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint filing procedures set forth in HAR § 6-61-67. Note: your filing will be subject to a $30.00 filing fee. View the instructions and procedures for submitting a formal complaint on the PUC website here.
*If you chose to file a complaint with the PUC, please also send a copy to us (the Division of Consumer Advocacy) at [email protected].