Filing a Complaint Against a Regulated Utility Company
As a customer, you have certain rights pertaining to your utility services. If you have questions about your bill or the services you receive, call your service provider for more information. If you are not satisfied with their response, you can file a complaint with the Public Utilities Commission (PUC)
The complaint process with the PUC consists of two options: informal and formal complaints.
Here’s an overview of each process:
1. Informal Complaint: After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the Public Utilities Commission. This process allows you to describe your complaint and any remedial action desired. View the instructions for filing an informal complaint on the PUC website.
Visit the PUC eFiling (eService) website >
Please note: You’ll need to provide relevant details about the issue and attach any supporting documentation.
2. Formal Complaint: If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, follow the instructions in the document below:
*If you chose to file a complaint with the PUC, please also send a copy to us (the Division of Consumer Advocacy) at [email protected].