Department of Commerce and Consumer Affairs

1/15/13 [OCP]

The Office of Consumer Protection is a division of the Department of Commerce and Consumer Affairs. It handles consumer complaints relating to products and services which are not otherwise regulated by the state, such as retail merchandise, mail order purchases, health clubs, and door-to-door sales. The office also handles issues involving gift certificates, refunds and exchanges of merchandise, and advertising complaints.

OCP is located in Honolulu at 235 South Beretania Street, 8th floor, call 586-2630. OCP also has offices in Hilo at 120 Pauahi Street, Suite 212, phone 933-0910, and in Wailuku, Maui at 1063 Lower Main Street, Suite C-216, phone 243-4648. Office hours are 7:45 a.m. to 4:30 p.m., Monday to Friday, except on state holidays. For more information log onto www.hawaii.gov/dcca/ocp.

Consumer complaints are initially handled by the Consumer Resource Center. If you wish to file a complaint, contact the Consumer Resource Center at 587-4272, and briefly explain your complaint to the Investigator. If your complaint is within the jurisdiction of the Department of Commerce and Consumer Affairs, a complaint form will be given to you to complete. You may also file a complaint in person by visiting the Center at 235 South Beretania Street, 9th floor. Big Island and Maui residents can file complaints by contacting OCP’s Hilo office at 933-0910 or its Wailuku office at 243-4648 Kauai residents can file complaints through the Consumer Resource Center by calling toll-free, 1-800-394-1902. You may also file a complaint by mail.

Landlord/Tenant questions are handled by the Office of Consumer Protection’s Landlord/Tenant hotline, 586-2634 and is open from 8:00 a.m. to 12:00 noon on state workdays.