Helpful Consumer Numbers

Action Line 591-0222 Consumer Complaint Resolution Service
Better Business Bureau 536-6956 Consumer and Business Relations
Building Inspector 527-6339 Construction, Maintenance, and Safety Codes; Zoning Ordinances; Sub-standard Housing Complaints
Child Welfare Services (24 hr) 832-5300 Reporting Child Abuse & Neglect
Civil Rights Commission 586-8636 Civil Rights

Credit Reporting Companies
Companies that Gather and Sell Information About You Regarding Your Credit (Enforced by the FTC)

Equifax 685-1111
Experian (800)
Trans Union (800)


Consumer Resource Center & Licensing Business Info. Ctr. 587-3222 Questions regarding; Lemon law, Hawaii Laws & Statutes, Filing Complaints; registration on existing business; verification of licensed person; prior complaints history
Consumer Advocacy 586-2800 Protects Consumer with regard to Regulated Utility & Transportation services
Consumer Dial Program 587-1234 Various Consumer Alerts, Bus. Reg. Forms by Fax, Consumer Topics
Financial Institution Division


Regulates State-Chartered Financial Institutions
Insurance Division


Oversees Insurance Industry

Securities Commission 586-2740 Investigates Securities Fraud

District & Small Claims Courts
(Small Claims Court) Claims up to $3500 (District Court) Claims up to $10,000; Non Jury Trials; Petty Misdemeanors; Non-Criminal

Maui 244-2838
Molokai 553-5451
Lanai 565-6447
Kauai 246-3330
Kona 322-8700

Executive Office on Aging

Executive Office on Aging 586-0100 Services for Seniors

Police Dept.

Emergency 911 For In-Progress Complaints
Confidential code a phone 955-3500 Filing Complaints
Crime stoppers 955-8300 Accepts Information on Crimes


Ask a Lawyer 537-1868 Free Legal Advice – Wednesdays ONLY between 6:00 -7:00 pm
Hawaii State Bar Association 537-1868 Verification of Licensure for Lawyers
Office of Disciplinary Counsel 521-4591 Complaints against Lawyers

Legal (Mediation)
Volunteer Mediators ($10 fee).

Neighborhood Justice Center 521-6767
Med. Service of Maui 244-5744
Med. Center of Molokai 553-3844
Kauai Med. Program 245-4077
Ku’iahi Med. Center-Hilo 935-7844
West HI Med. Serv.-Kamuela 885-5525

Legal Aid Society
Attorney’s office equipped to help people who are income eligible, to obtain: free service; counsel; advice and Representation Volunteer Mediators ($10 fee)

Oahu 536-4302
Maui 244-3731
Molokai 553-3251
Lanai 565-6089
Kauai 245-4728
Hilo 961-2851
Kona 329-8331

Legislative Reference Bureau

Legislative Reference Bureau 587-0670 Questions on Revised Statutes

National Fraud Info Center

National Fraud Info Center (800)
Consumers can Ask Questions or Make Fraud Reports

Postal Inspector

Postal Inspector (800)
Mail Fraud Hotline

Filing On-line Complaints

Telephone Company Complaints (on-line) FCC Consumers can File Complaints against Telephone Companies On-Line

Neighbor Island Toll-Free Numbers
(Used when calling from neighbor islands)

Big Island 974-4000 (Then dial the last five digits of the state phone number)
Kauai 274-3141 (Then dial the last five digits of the state phone number)
Maui 984-2400 (Then dial the last five digits of the state phone number)
Molokai or Lanai (800)
(Then dial the last five digits of the state phone number)