Utility Scams

Posted on Apr 13, 2021 in Main

Scammers might pose as your utility company to obtain your personal information. They might call to say that they’re sorry your power went out and offer a reimbursement, but first they need your bank account information. They might email you to say that there’s an error in their system, and you have to give them ...
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Contact Tracing Scams

Posted on Jun 22, 2020 in Main

COVID-19 contact tracing is an important step to slow the spread of COVID-19. Health officials need to notify and collect information from people who have been in close contact with someone who has tested positive for COVID-19. However, scammers are using this effort as an opportunity to pose as contact tracers and steal your personal ...
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Economic Impact Payment Cards

Posted on May 27, 2020 in Main

Consumers awaiting stimulus funds from the federal government may be surprised to receive a VISA debit card in the mail instead.  If you receive one, be sure not to throw it away!  In January 2021, the U.S. Treasury mailed approximately 8 million Economic Impact Payments (EIP) by prepaid debit card.  It is possible that forms ...
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Posted on May 26, 2020 in Main

In response to the COVID-19 pandemic some local businesses may consider amending their refund and exchange policies. In doing so, they must be certain that they are fully compliant with all of the provisions of Hawaii’s refund and exchange law and ensure that all consumer purchases made prior to any change in policy are still ...

Beware of COVID-19 Testing Scams

Posted on May 1, 2020 in Main

Beware of COVID-19 Testing Scams Knowing that COVID-19 testing is in high demand, scammers are using the crisis to prey on victims unfamiliar with the testing process and steal their personal information. The scammer may promise a free test or lie about the government mandating a test in their attempt to gain access to personal ...
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Free Credit Report Offer

Posted on Apr 22, 2020 in Main

Experian, Equifax and TransUnion are now offering free credit reports to all Americans on a weekly basis for the next year so you can protect your financial health during hardships from the coronavirus. Checking your credit report on a regular basis is a simple way to be proactive about your financial standing — and it ...
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Posted on Apr 3, 2020 in Main

Millions of people use online dating apps or social networking sites to meet someone. But instead of finding love, many encounter a scammer trying to steal their money. The scammers create fake profiles on dating sites and apps or contact their targets through popular social media sites like Instagram, Facebook, or Google Hangouts. The scammers ...

Price Gouging Information

Posted on Mar 31, 2020 in Main

Price Gouging Price gouging is illegal in the State of Hawaii and the Office of Consumer Protection (OCP) has the authority to prosecute any business that engages in price gouging after a disaster has been declared by the Governor or President. In view of the coronavirus pandemic, OCP has issued stern warnings about price gouging ...
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COVID-19 Landlord Tenant FAQs

Posted on Mar 30, 2020 in Main

Governor David Ige’s recent emergency proclamations concerning the coronavirus invoked special legal requirements applicable to Landlords and Tenants in Hawaii. The Office of Consumer Protection has created FAQs pertaining to how these provisions impact their legal relationship. The guidance provided is current as of April 9, 2021 and may be subject to change per actions ...
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Posted on Mar 12, 2020 in Main

The Department of Commerce and Consumer Affairs is closely monitoring the emergency situation involving novel coronavirus or COVID-19, and offers information on consumer rights and tips to protect yourself against potential scams. CONSUMER SCAM ALERT Government agencies caution consumers to beware of ongoing: COVID-19 Vaccine Scams COVID-19 Contact Tracing Scams COVID-19 Testing Scams Coronavirus Scams ...