CATV Zoom Virtual Proceedings FAQ and Practice Tips

Summary of Information to assist participation in DCCA/CATV virtual proceedings (see below for more details) :

  • All efforts will be made to begin the Zoom proceeding at its scheduled time; however, please be aware that delays may occur.
  • Access the Zoom platform through a web browser, the Zoom desktop app, or by phone (see the notice or agenda for access information, also available on the CATV website https://cca.hawaii.gov/catv/).
  • When accessing a proceeding, please provide your full name and email address when prompted.
  • If wishing to provide live oral comments, when prompted for comments, virtually raise your hand by clicking on the “Raise Hand” function (located in the middle lower portion of the Zoom screen). If participating by phone, use the virtual “Raise Hand” function by pressing *9 on your phone’s keypad.

Your name will be called in the order received, and you will be allowed to unmute (*6 for phone attendees) to speak. When providing comments, begin by clearly stating your full name and any organization you represent. Upon completing your comments your microphone will be muted/disabled.

  • If encountering difficulties accessing Zoom, the upcoming proceeding will be presented live on Olelo Channel 49 and simultaneously lived streamed on olelo.org. Written comments can be submitted to CATV at a later date but no later than October 12, 2020.
How do I provide comments for a virtual proceeding?
Interested persons are encouraged to put their comments in writing and submit them to DCCA-CATV via the following:

Cable Television Division

Department of Commerce and Consumer Affairs

P.O. Box 541

Honolulu, HI 96809

Oral Comments: Zoom is required for those wishing to provide oral public comments at the virtual proceeding (see “How do I provide oral comments a virtual meeting?” below for additional details). Public hearing notices/agendas containing additional details on specific proceedings, including broadcast information can be found at: https://cca.hawaii.gov/catv/.

What is Zoom?
Zoom is a web-based video conferencing tool with a local, desktop client and a mobile app that allows users to meet online. The Zoom conferencing tool utilized for proceedings also allows access via phone.
How do I access a Zoom proceeding?
Zoom can be accessed through a web browser, the Zoom desktop app, or by phone. Access via the Zoom app may provide additional stability and functionality compared to browser or phone access. For the best connectivity, it is recommended that attendees utilize a hardwired connection.

A direct link to the Zoom proceeding, a Zoom meeting number, and dial-in phone number will be provided via public hearing notice/agenda and also posted on the CATV website: https://cca.hawaii.gov/catv/.

When joining a proceeding via web browser or Zoom app, DCCA/CATV requests and encourages that you enter your full name when prompted by Zoom, but you may use a pseudonym or other identifier if you wish to remain anonymous. You will also be asked for your e-mail address (you may fill in this field with any entry in an email format, e.g., *****@***mail.com).

Please be patient while accessing the proceeding as technical issues may surface.

Is there a cost for using Zoom?
Zoom access is free and you are not required to sign-up for an account to attend or participate in a DCCA/CATV-hosted proceeding.
How do I provide oral comments at a CATV virtual proceeding?

As an attendee, your microphone will be automatically muted by CATV staff during the proceeding unless you are providing comments. If you wish to provide oral comments, when prompted for comments, please click the “Raise Hand” button found on the lower portion of your Zoom screen (press *9 for phone attendees). Your name will be called in the order received, and you will be allowed to unmute (*6 for phone attendees) to provide comments. When providing comments, please begin by clearly stating your full name and any organization you represent. Upon completing your comments your microphone will be muted/disabled.

Virtual Proceeding Conduct
DCCA/CATV staff reserves the right to mute or disconnect meeting panelist or attendees for any of the following reasons:

  • Profanity or hate speech.
  • Solicitations of commerce.
  • Unacceptable or questionable content or links.
  • Conduct encouraging illegal activities or which may put the public health or safety at risk.
  • Persistent infringement of proceeding rules.
  • Comments on matters unrelated to the agenda items of the proceeding.
Zoom Best Practices
  • Prior to the proceeding:
    • Test your Zoom video/audio.
    • Make sure that you are using the latest version of the Zoom application or, if accessing Zoom through your web browser, ensure that your browser is up to date.
    • Test your internet connectivity and evaluate ways to improve your broadband speeds: https://cca.hawaii.gov/broadband/broadband-tips/.
    • Verify your Zoom Meeting ID before accessing the meeting.
  • Using a good quality headset (headphones with mic rather than a built-in laptop microphone) will often help ensure you can be heard and that others can hear you with maximum quality.
  • Mute all other audio, including for any other devices, prior to speaking to avoid audio feedback and other disruptions.
Zoom Technical Support
DCCA/CATV staff will not be providing technical support for the Zoom platform. Some common questions regarding the Zoom platform can be found here:

If you are still unable to access the proceeding through the Zoom platform please review the public hearing notice/agenda or the CATV website for alternative access options (broadcasts may be available on Olelo’s Channel 49 or via livestreaming on olelo.org) and submit written comments at a later time.

Special Accommodations

Individuals who require special needs accommodations for a virtual proceeding may request assistance by writing or contacting DCCA/CATV at the email address above or by calling (808) 586-2620, at least ten (10) working days prior to the scheduled proceeding. For more information, contact DCCA/CATV at the addresses or phone number listed above.