New Hawaii Business Registration Portal - FAQs

• When is the old site going down? Date/Time?
  • Midnight, April 20, 2026
• When is the new site going live? Date/Time?
  • Midnight, April 27, 2026
• Can filings be paper filed/mailed during the outage?
  • Paper filings are being accepted and can be submitted via email, mail, fax, or in-person.
  • If yes, will the date received be the file date?
    • Yes, the date received will be the effective date, provided that everything is acceptable on the form.
• Are there any changes to filing fees?
  • No.
• Is routine processing and expedited processing both still offered?
  • Yes.
• Are there any services that are now available online that were not previously? If so, which ones?
  • No new “services” at this time, but the system will offer additional forms that were not previously available to be filed online.
• Will paper filing (mail/FedEx/Counter service) still be available after the new site is released?
  • Yes.
• Are new usernames/accounts required? Or will current usernames/passwords still work?
  • Current usernames and passwords will be loaded.
  • Can accounts/logins be used by multiple team members?
    • This process will not be changing; it is up to the individual user to make that decision.
• Are there any access requirements to access entities?
  • No
• Are there changes to the payment methods accepted?
  • CC fees? No changes
  • ACH? No changes
• Is XML available for annual reports?
  • This is not currently an option.
• What is going to happen with submitted but not completed online orders and/or rejections?
  • It should still remain pending; in the order it was received.