Licensing Area: Nurse Aide

Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices are available during abbreviated hours between 7:45 a.m. to 12 p.m., Monday through Friday, until further notice. Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.

Staff will remain available during normal hours to meet the needs of the public over the phone and online. The public is strongly encouraged to continue calling in or utilizing the available online services. Contact information for each division is available at For a full listing of online services please go to

Contact Prometric to:

  • download an application for exam or reciprocity
  • obtain exam information, Candidate Information Bulletin
  • verify a nurse aide certification

Additional Contact Information

Training Programs

  • (808) 586-7752 Lori Tsuruda
    Department of Human Services – Med-QUEST Division

Formal Complaints

  • Against nurse aide and health care settings under the DOH only
    (808) 692-7420 Keith Ridley
    Department of Health – Office of Health Care Assurance
  • Against nurse aide, nurse aide training
    (808) 586-7752 Lori Tsuruda
    Department of Human Services
  • Adult Protective Services

Executive Officer

Lee Ann Teshima

(808) 586-2695

Residents on the neighbor islands may call by dialing the following toll free numbers followed by the last 5 digits of the phone number above and the # sign:

Kauai 274-3141
Maui 984-2400
Hawaii 974-4000
Lanai & Molokai 1-800-468-4644

Att: NA
P.O. Box 3469
Honolulu, HI 96801

[email protected]

Certification Categories

  • Nurse Aide


  • Prometric – Recertification application

Pursuant to Section 436B-14.5, HRS , any license held by a member of the armed forces, National Guard, or a reserve component that expires, is forfeited, or deemed delinquent while the member is on active duty and deployed during a state or national crisis shall be restored if certain restoration requirements are met. Military Renewal and Restoration Information Sheet.

Regulating Body

Department of Commerce and Consumer Affairs – Director