Health Insurance Information

Health insurance is a contract that requires your health insurer to pay some or all of your health care costs and medical expenses in exchange for a premium. Understanding your options can help save you time, money and frustration.

(PDF) Health Care, Health Insurance on the Threshold of…” January 2023 presentation

It’s always a good idea to have health insurance to help cover medical expenses for illnesses and injuries. Use the resources below to understand terminology, your rights as a patient, and be on alert for health insurance scams.

(PDF) Health Insurance Glossary and Terms
(PDF) Hawaii Patients’ Bill of Rights
(PDF) Consumer Alerts

The Mental Health Parity and Addiction Equity Act (MHPAEA)

To view products that include plans which are compliant with the Patient Protection and Affordable Care Act (“ACA”) requirements click here.

SERFF Filing Access (“SFA”) is an interface that provides interested parties the ability to access filings via the internet.  To access the link please click here.

If you don’t have health insurance through an employer, you can buy an individual health plan during the annual Open Enrollment period or see if you are eligible for a Special Enrollment Period through

(PDF) Affordable Care Act in Hawaii
(PDF) Clarifying Issues Related to Open Enrollment
(PDF) Individual On-Exchange Premium Comparison (35 year-old non-smoker)
(PDF) Individual Off-Exchange Premium Comparison

The Insurance Division regulates the insurance companies and plan offerings for statutory required coverages, excluding those required under the Prepaid Healthcare Act. For questions and complaints regarding a particular insurer or insurer offering, contact the Insurance Division. For general questions on prepaid healthcare (health insurance through an employer), workers’ compensation and temporary disability insurance, contact the Department of Labor & Industrial Relations (DLIR).

(PDF) Employer Group Health Plans in Hawaii
(PDF) Small Group Premium Comparison Sheet

The ACA Small Business Health Options Program (“SHOP”) Marketplace is designed to facilitate the sale of health insurance to small businesses through DLIR.  Hawaii’s State Innovation Waiver under section 1332 of the Affordable Care Act was approved on December 30, 2016 and is effective for January 1, 2017 through December 31, 2021. Under this waiver, the ACA SHOP is not required in Hawaii and the ACA SHOP tax credits are replaced by the State’s Prepaid Health Care Premium Supplementation Program. For more information, please visit the link below.
ACA Small Business Health Options Program (SHOP) Information from DLIR

Medicare is federal health insurance for people age 65 and older, and for those who are on Social Security Disability Income or diagnosed with certain diseases, administered and overseen by the Centers for Medicare & Medicaid Services under the Department of Health and Human Services. The Insurance Division does regulate Medigap plans (also called Medicare Supplement) which is a way to get supplemental coverage in addition to Medicare Parts A and B, but is different from a Medicare Advantage plan.

(PDF) Medicare Supplement Insurance (Medigap) Companies June 2024

Submit your complaint online.

Still have more questions or need more help?
Call us at (808) 586-2790, 7:45 a.m. to 4:30 p.m., Monday – Friday or email us at: [email protected].