Hero Banner Section

Variant: hero-v1

Hero Banner Section

Variant: hero-v2

Your Insurance Advocate

Hawaii Insurance Division

Overseeing Hawaii’s insurance industry by licensing agents, regulating companies, and investigating consumer complaints

Your Insurance Advocate

Hawaii Insurance Division

Overseeing Hawaii’s insurance industry by licensing agents, regulating companies, and investigating consumer complaints

Your Insurance Advocate

Hawaii Insurance Division

Overseeing Hawaii’s insurance industry by licensing agents, regulating companies, and investigating consumer complaints

Your Insurance Advocate

Hawaii Insurance Division

Overseeing Hawaii’s insurance industry by licensing agents, regulating companies, and investigating consumer complaints

Hero Banner Section

Variant: hero-v3

Ensuring Fair Practice

For Consumers
and Public

We ensure public trust with high professional standards and clear regulation, providing clarity and resources to make confident choices, protect rights, and resolve issues

Hero Banner Section

Variant: hero-v4

Trust. Fairness. Growth.

Protecting Consumers, Supporting Business

We have organized our services to create a clear path for consumers, businesses and institutions.

Hero Banner Section

Variant: hero-v5

Navigation Section

Variant: nav-v2

Image and Text Section

Variant: image-v1

Join Us and Make a Difference..

Career Opportunities

Join us for dynamic opportunities, contributing to consumer advocacy, business support and a rewarding career in Hawaii's public sector

View career opportunities

Image and Text Section

Variant: image-v2

Research First

BusinessCheck

BusinessCheck provides comprehensive background information on businesses and licensed professionals in Hawaii. Other resources include:

• Licensee Name Search
• Licensee Complaint History
• Business Name Search
• Business Complaint History
• General Excise Tax License Search

See More Options

Image and Text Section

Variant: image-v4

Need Help? Start Here

Consumer Complaints

Report unfair business practices. Choose a category below to get started

Image and Text Section

Variant: image-v3

Threat Watch

Consumer Notices

Stay ahead of scams. The Office of Consumer Protection posts timely alerts on fraud, data breaches, and emerging consumer threats in Hawaii, including:

• The newest tactics scammers are using for rentals, gift cards, and phishing
• Crucial warnings about security breaches that could impact your data
• Enforcement actions taken against unlicensed or deceptive businesses

See All Notices

Text and Map Section

Variant: text-map-v1

Video and Text Section

Variant: video-v1

Hire with Confidence

How to Hire a Licensed Contractor?

The Department of Commerce and Consumer Affairs emphasizes you take the time to do your research and hire a licensed contractor. We are providing you with

• Resources and Handouts
• Tools to verify contractor licenses
• List of Licensed Contractors
• Information on how to report unlicensed activity

Get Started

Text with Icons Section

Variant: text-only-v1

How Can We Help You?

Check a License or Complaint History

Many DCCA divisions offer complaint forms online, accessible through their home pages

File a Complaint

Many DCCA divisions offer complaint forms online, accessible through their home pages 22

Learn About Hawaii's Lemon Law

Many DCCA divisions offer complaint forms online, accessible through their home pages 33

Get Landlord-Tenant Information

Get Landlord-Tenant Information

Find Business Information

Many DCCA divisions offer complaint forms online, accessible through their home pages 44

Contact Our Support Center

For direct assistance, please call our specialists.

Monday – Friday, 7:45 a.m. to 4:30 p.m. (excluding holidays).

Oahu: 587-4272 or 587-3295

Neighbor Islands

Dial your island code, then 7-4272, then #

Kauai

274-3141

Hawaii

974-4000

Maui

974-4000

Lanai and Molokai

1-800-468-4644 (toll-free)

Text with Icons Section

Variant: text-only-v2

Accordian Section

Variant: default

Act 202 Frequently Asked Questions (FAQs)

NOTE: This is not legal advice. This is only a simplified summary of parts of Act 202. This does not cover or apply to all situations. You should seek legal advice if you are a landlord or a tenant.

Download a PDF copy of the FAQs

Does this mean tenants who haven’t paid their rent will be evicted immediately?

No, tenants will not be evicted immediately. Act 202 allows tenants and landlords to resolve rent issues through mediation before going to court. Both landlords and tenants must follow the process required under ACT 202.

Understanding Act 202.

No, tenants will not be evicted immediately. Act 202 allows tenants and landlords to resolve rent issues through mediation before going to court. Both landlords and tenants must follow the process required under ACT 202.

What is litigation?

No, tenants will not be evicted immediately. Act 202 allows tenants and landlords to resolve rent issues through mediation before going to court. Both landlords and tenants must follow the process required under ACT 202.

Show More

News Section

Variant: default

Keep Up to Date

News and Updates

Latest updates on the policies, people, and actions that are shaping our state's marketplace

April 2, 2026

Release: Storm / Flood Claim Information

March 25, 2026

Release: Beware of Scam Phone Calls Targeting Medical Professionals

March 21, 2026

Release: Understanding Flood Insurance Coverage as Stormy Weather Continues

March 11, 2026

Release: Protect Your Property Before the Kona Storm

Banner Section

Variant: banner-v1

Stay Current

Manage Your
License

MyPVL is your 24/7 dashboard for all licensee services and information. Use your free myHawaii account for secure, single sign-on access to renew, update records, and more

Go to MyPVL Portal

Card Text and Icon Section

Variant: card-icon-v1

Guidance. Licensing. Compliance.

Our Services

We have organized our services to create a clear path for consumers, businesses, and institutions

For the Public
and Consumers

Consumer advocacy hub for ensuring a fair, and transparent marketplace

• Verify a Professional's License
• Search Disciplinary Actions and Judgments
• Report Unlicensed or Deceptive Practices
• Hawaii's Lemon Law for Vehicles

View all Services For the Public
and Consumers

For Businesses, Professionals and Institutions

The official starting point for business registration and professional licensing

• Apply for or Renew a Professional License
• Register a New Business Entity
• File an Annual Report
• Find Your Board’s Rules and Requirements

View all Services For Businesses, Professionals and Institutions

For Institutions

Compliance guidance and support for Hawaii's regulated industries

• Guidance for Financial Institutions
• Information for Insurers (General and Captive)
• Authorization for Post-Secondary Schools
• Requirements for Time Share and Subdivisions

View all Resources For Institutions

Card Text and Icon Section

Variant: card-icon-v2

Getting Started

Start a Business

The essential steps to register your company, secure licenses, and protect your brand identity

Register a Business

The formal beginning for your new company or LLC in Hawaii

Go to Register a Business

Apply for a license online

Obtain the professional or vocational license required for specific industry

Go to Apply for a license online

Register a Trade Name or Trademark

Officially register your business trade name, trademark, or service mark

Go to Register a Trade Name or Trademark

Purchase a Business Registration Document

Request a Certificate of Good Standing or official certified copies of your filings

Go to Purchase a Business Registration Document

Purchase a Business Registration Document

Request a Certificate of Good Standing or official certified copies of your filings

Go to Purchase a Business Registration Document

Review Online

Card Text and Icon Section

Variant: card-icon-v3

Clear Paths. Better Service.

Divisions

We have organized our services to create a clear path for consumers, businesses, and institutions

Business Registration Division (BREG)

(BREG)Registers and maintains records for all business entities in Hawai

Go to

Cable Television Division (CATV)

Regulates cable companies and helps resolve subscriber complaints

Go to

Division of Consumer Advocacy (DCA)

Represents consumer interests in public utility and transportation cases

Go to

Division of Financial Institutions (DFI)

Oversees state-chartered banks, credit unions, and financial service providers

Go to

Insurance Division(INS)

Regulates cable companies and helps resolve subscriber complaints

Go to

Office of Administrative Hearings (OAH)

Conducts hearings and issues disciplinary decisions for all DCCA divisions

Go to

Card Text and Icon Section

Variant: card-icon-v4

Licensing Assistance

Licensing Resources

Find application forms, requirements, deadlines, laws, as well as guides on how to manage your existing license online

Applicant and Licensee Information

• Application Forms, Requirements, Fees and Instructions
• Application Deadlines and Examination Dates
• Licensing Laws and Rules (HRS/HAR)
• Register Your Business with the Business Registration Division

How To

• Check the Status of Your Application
• Request an Address or Name Change or Duplicate License (pocket ID/wall certificate)
• Request a License Verification
• Manage Your License Online With Your MyPVL LICENSEE DASHBOARD

Card Text and Icon Section

Variant: card-icon-v5

Regain Active Status

Restoration Information
(Expired and forfeited licenses)

Forfeited Dispensing Optician (DIO) licenses must be restored within one year of the expiration date. Failure to restore within this period results in license termination, requiring you to apply as a new applicant

• Restore Online:

  https://mypvl.dcca.hawaii.gov

• Restore by Mail: How to Request

  Hardcopy Restoration Form

Cost to Restore (late renewal)

• Certified Public Accountant (CPA)

  $204.00

• Permit to Practice for CPA (sole, partner, principal)

  $155.00

• Permit to Practice for CPA (staff member)

  $63.00

• Firm Permit to Practice (FPTP) (entity)

  $360.00

• Firm Permit to Practice (FPTP) (sole)

  $128.00

Card Text and Icon Section

Variant: card-icon-v6

Card Text and Icon Section

Variant: card-icon-v7

Card Text and Icon Section

Variant: card-icon-v8

Contact Us

Hours :

Monday - Friday, 8:00 AM - 12:00 Noon

(Closed state holidays)

Response Time :

Calls before 12:00 Noon →
Returned same day by 4:30 PM

Calls after 12:00 Noon →
Returned next business day by 4:30 PM

Office Numbers

• Maui Office (Maui, Molokai & Lanai)

  274-3141

• Hilo Office (Hawaii Island)

  984-2400

• Honolulu Office (Oahu/Kauai)

  974-4000

Resources

• Residential Landlord-Tenant Code
• Chapter 521 - Residential Landlord-Tenant Code (Hawaii Revised Statutes)
• Residential Landlord-Tenant Handbook (PDF)

 

Important to Know

This service provides general information about Hawaii’s Residential Landlord-Tenant Code (HRS Chapter 521) only. The information provided does not constitute legal advice. For specific legal guidance, consult an attorney…

Card Image and Text Section

Variant: image-text-v1

Division News

What’s New

Recent memorandums and news releases issued by the Office of the Insurance

April 2, 2026

Storm / Flood Claim Information

Card Image and Text Section

Variant: image-text-v2

Essential Links

Featured Resources

A spotlight on important tools and other valuable information

Life Insurance Policy Locator

The NAIC assists in locating life insurance
policies of a deceased loved one.

about Read More

Consumer Resources

Download and share our free consumer
information.

about Read More

Job Opportunities

Learn more about our current openings and
how to apply.

about Read More

Calendar Event Section

Variant: default

Tab and Map Section

Variant: tab1

Tab and Map Section

Variant: tab2

Office Details

Our Honolulu Office Details

Most of our offices are located in two main buildings downtown. Select a tab below to find the address and contact information

• King Kalakaua Building
• Leiopapa A Kamehameha Building

OAHU

King Kalakaua Building aka United States Post Office Custom House and Court House

• 
  335 Merchant Street, Honolulu, HI 96813

Room 201

Business Action Center 

One-stop shop for new businesses. Business registration, tax licenses, employer registration, and IRS EIN numbers with personalized help

• call to 808-586-2545

Room 201

Business Registration Division 

Registration for corporations, partnerships, LLCs, trade names, trademarks and service marks

• call to 808-586-2727

Room 205

BREG-Office of the Securities Commissioner 

Regulates registration of securities, broker-dealers, sales agents, investment advisers, representatives, and franchises. Investigates and prosecutes securities fraud and state securities/franchise law violations. Provides free investor education materials, presentations, and displays

• call to 808-586-2740

Leiopapa A Kamehameha Building

aka State Office Tower, 235 South Beretania Street Honolulu, Hawaii 96813

Room 801

Consumer Protection Office 

Investigates consumer complaints about unfair trade practices, advertising, door-to-door sales, refunds, vehicle rentals, and credit practices

• call to 808-586-2630

Tab and Map Section

Variant: tab3

Blockquote Section

Variant: b1

a

Director’s Message

Aloha and welcome to the Department of Commerce and Consumer Affairs’ (DCCA) website. We hope you will take a moment to learn about the various services we offer for individuals and businesses in the State of Hawaii.

Our mission at the Department of Commerce and Consumer Affairs is to protect Hawaii’s consumers and service its business community with respect and fairness to the interests of both.

The hardworking men and women of the DCCA serve the public through a variety of functions, including regulating and licensing more than 140,000 professionals, monitoring the financial solvency of local banks and insurance companies, and investigating complaints of fraudulent and unfair business practices..