Filing a Complaint Against a Health Insurer or Health Plan

Posted on Apr 2, 2013 in INS, Insurance Information

To file a complaint against a health insurer or health plan, please follow these steps:

Step One:

You may either:

  1. Call our office at (808) 586-2804 and request a complaint form be mailed to you;
  2. Or you may write a letter including the following information:
    • Your name
    • Your address
    • Your phone numbers
    • Your e-mail address if available
    • The name of the insurer, health plan, or individual you are filing the complaint against
    • Their address
    • Their phone number
    • Any policy, member, or complaint numbers
    • What relief you are seeking from the company or individual
    • A summary of your complaint or inquiry
    • Include all information you believe to be relevant to your claim
    • Include the issues of concern

Step Two:

Send the complaint along with copies of any documents you feel will help establish your claim to the Health Insurance Branch. Please do no send originals.

You may either:

  1. Drop off your complaint in person at:Hawaii Insurance Division

    Health Insurance Branch

    335 Merchant St., Room 213

    in Honolulu, HI

  2. Mail the complaint to:Hawaii Insurance Division

    Health Insurance Branch

    P.O. Box 3614

    Honolulu, Hi 96811

  3. Or Fax the complaint to: (808) 586-5379