Contact Consumer Protection

The DCCA will be open 7:45 AM – 4:30 PM (Hawaii Standard Time), Monday to Friday, except state holidays. See Calendar for State holidays…

WHERE TO CALL FOR MORE INFORMATION:

Call the DCCA Consumer Resource Center if you wish to file a consumer complaint regarding a merchant, business, or licensed professional in Hawaii:

Oahu (808) 587-4272 (press 3 at the menu)
Maui (808) 984-2400 (ext. 7 – 4272#)
Hawaii (808) 974-4000 (ext. 7 – 4272#)
Kauai, (808) 274-3141 (ext. 7 – 4272#)
Lanai/Molokai 1-800-468-4644, (ext 7-4272#).
Prior Complaints: (808) 587-4272 (press 1 at the menu)

Office Locations, Hours and Telephone Numbers

Hilo office: 120 Pauahi Street, Suite 212, New Kaiko’o Building (Downtown Hilo, Bank of Hawaii Building), Hilo, Hawaii 96720 phone: (808) 933-0910 fax: (808) 933-8845 7:45 a.m. – 4:30 p.m. Mon.-Fri. A map showing the location of the Hilo office. If you need assistance, call the office number listed.
Wailuku office: 1063 Lower Main Street, Suite C-216 Wailuku, Hawaii 96793 phone: (808) 243-4648 fax: (808) 243-5807 7:45 a.m. – 4:30 p.m. Mon.-Fri. A map showing the location of the Maui office. If you need assistance, call the office number listed.
Honolulu office (main location): Leiopapa A Kamehameha Building 235 South Beretania Street, Suite 801 Honolulu, Hawaii 96813 7:45 a.m. – 4:30 p.m. Mon.-Fri. phone: 586-2630 fax: 586-2640 A map showing the location of the Honolulu office. If you need assistance, call the office number listed.

Google Map
View (State Capitol District Map (PDF) )

Please feel free to E-Mail us:
ocp@dcca.hawaii.gov

We do not accept complaints by e-mail at this time.

To obtain information about prior complaints against specific businesses, call:
Prior Complaints History: 808-587-4272 (press 1 at the menu)
7:45 a.m. – 4:30 p.m. Mon.-Fri.

To file a complaint or to obtain general consumer information, call:
Consumer Resource Center: 808-587-4272 (press 2 at the menu)
From Maui, call 984-2400; (ext. 7 – 4272)
From Hawaii, call 974-4000; (ext. 7 – 4272)
From Kauai, call 274- 3141; (ext. 7 – 4272)
From Lanai/Molokai, call 1-800-468-4644; (ext. 7-4272)
7:45 a.m. – 4:30 p.m. Mon.-Fri.

To obtain landlord-tenant information, call:
From Maui, call 984-2400; (ext. 6 – 2634)
From Hawaii, call 974-4000; (ext. 6 – 2634)
From Kauai, call 274- 3141; (ext. 6 – 2634)
From Lanai/Molokai, call 1-800-468-4644; (ext. 6 – 2634)
8:00 a.m. – 12:00n, Mon.-Fri.