Consumer Protection (OCP)
In accordance with Gov. Ige’s Executive Order, beginning Sept. 13, 2021, all visitors to the Department of Commerce and Consumer Affairs should be prepared to provide verification of being fully vaccinated or a negative COVID-19 test result in order to enter the state facility. The test sample cannot be taken more than 72 hours prior to time of entry and must be administered or observed by an authorized site or healthcare provider. All approved visitors are still required to wear masks, physically distance, and obey instructions as directed by staff while inside. People under the age of 12, who are not yet eligible for the vaccine, are exempt from the requirement.
The Department of Commerce and Consumer Affairs resumed most walk-in services during normal business hours between 7:45 a.m. to 4:30 p.m., Monday through Friday, excluding state holidays. Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.
Staff will remain available during normal hours to meet the needs of the public over the phone and online. The public is strongly encouraged to continue calling in or utilizing the available online services.
The Office of Consumer Protection (“OCP”) serves as the consumer counsel for the State of Hawaii under Chap. 487 of the Hawaii Revised Statutes (“HRS”). As consumer counsel for the state, OCP is the primary agency responsible for reviewing, investigating and prosecuting allegations of unfair or deceptive trade practices in consumer transactions. In addition to its enforcement powers, OCP provides consumer education and promotes awareness of important consumer protection issues through its programs, media releases, and educational materials.OCP has jurisdiction over a wide range of businesses and commercial activities. OCP receives a broad variety of consumer complaints each year, including, but not limited to: advertising violations, door-to-door sales, gift certificates, offers of gifts and prizes, going out of business sales, refunds and exchanges, collection practices, credit sales, health clubs, towing, fine prints and motor vehicle rentals. More recently OCP has investigated and initiated enforcement actions in numerous consumer fraud cases stemming from mortgage foreclosure rescue scams under HRS Chaps. 480 and 480E.OCP also is responsible for providing the general public with information about the Hawaii Residential Landlord Tenant Code through its Landlord-Tenant Information Center.
For a more detailed explanation, see our Overview/Services