Consumer Protection (OCP)
The Office of Consumer Protection (“OCP”) serves as the consumer counsel for the State of Hawaii under Chap. 487 of the Hawaii Revised Statutes (“HRS”). As consumer counsel for the state, OCP is the primary agency responsible for reviewing, investigating and prosecuting allegations of unfair or deceptive trade practices in consumer transactions. In addition to its enforcement powers, OCP provides consumer education and promotes awareness of important consumer protection issues through its programs, media releases, and educational materials.OCP has jurisdiction over a wide range of businesses and commercial activities. OCP receives a broad variety of consumer complaints each year, including, but not limited to: advertising violations, door-to-door sales, gift certificates, offers of gifts and prizes, going out of business sales, refunds and exchanges, collection practices, credit sales, health clubs, towing, fine prints and motor vehicle rentals. More recently OCP has investigated and initiated enforcement actions in numerous consumer fraud cases stemming from mortgage foreclosure rescue scams under HRS Chaps. 480 and 480E.
OCP also is responsible for providing the general public with information about the Hawaii Residential Landlord Tenant Code through its Landlord-Tenant Information Center.
For a more detailed explanation, see our Overview/Services
RELEASE: OFFICE OF CONSUMER PROTECTION REACHES $148 MILLION MULTI-STATE SETTLEMENT WITH UBER OVER DATA BREACHPosted on September 26, 2018
RELEASE: STATE WARNS OF SCAM TARGETING CONSUMER ON SOCIAL MEDIAPosted on September 17, 2018
STATEMENT: OFFICE OF CONSUMER PROTECTION REGARDING BRUNO MARS TICKETSPosted on June 15, 2018
RELEASE: Hawai‘i Reaches $7 Million Settlement With Takata Over Dangerous AirbagsPosted on May 17, 2018
State Warns of Telephone Scam Targeting Chinese-American CommunityPosted on May 8, 2018Read More Entries from News Releases