Consumer Information

To help you understand your rights and options with regards to Lemon Law, please carefully review the steps below.

Step 1 - Determine Eligibility
The Lemon Law Consumer Handbook will help you determine if filing a claim is right for you
Step 2 - Submit a Claim

Complete and gather the following:

Make three (3) copies of each document (excluding the check) and collate them into three (3) identical packets.  Please only make single-sided copies and do not staple documents together. Mail the above documents to:

Department of Commerce and Consumer Affairs
Regulated Industries Complaints Office
235 S. Beretania Street, Ninth Floor
Honolulu, Hawaii 96813

Step 3 - Prepare for the Hearing
Step 4 - Attend the Hearing
  • Gather all your documents and evidence and attend your hearing
  • Watch the mail for a decision from the arbitrator

Hawaii’s Lemon Law and administrative rules