Consumer Information
To help you understand your rights and options with regards to Lemon Law, please carefully review the steps below.
Step 1 - Determine Eligibility
The Lemon Law Consumer Handbook will help you determine if filing a claim is right for you
Step 2 - Submit a Claim
Complete and gather the following:
-
- Your Demand for Arbitration
- Your vehicle’s repair order(s)
- Your vehicle’s sales contract or lease agreement
- Your vehicle’s manufacturer’s warranty (often called a “New Vehicle Limited Warranty”)
- Your Letter to the Manufacturer and the green United States Postal Service DOMESTIC RETURN RECEIPT card showing the date the manufacturer received the letter
- Your signed Statement of Consumer’s Rights under Hawaii’s Lemon Law
- A $50.00 check made payable to “Director of Finance”
Make three (3) copies of each document (excluding the check) and collate them into three (3) identical packets. Please only make single-sided copies and do not staple documents together. Mail the above documents to:
Department of Commerce and Consumer Affairs
Regulated Industries Complaints Office
235 S. Beretania Street, Ninth Floor
Honolulu, Hawaii 96813
Step 3 - Prepare for the Hearing
- A Notice of Hearing will be mailed to you with the date, time and location of the hearing
- Complete and submit the following information:
- Election of Consumer
- Consumer Worksheet to Determine Award
- Timeline of Service to Vehicle Chart
- Additional information as requested by the SCAP Case Administrator
- Review the Manufacturer’s response to your claim
- Sample Lemon Law Hearing Video - to learn more about the arbitration hearing
Step 4 - Attend the Hearing
- Gather all your documents and evidence and attend your hearing
- Watch the mail for a decision from the arbitrator
Hawaii’s Lemon Law and administrative rules