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- About Water & Wastewater ServicesWater and wastewater treatment services are provided by either city or county government agencies, also known as municipal service providers, member cooperatives, or private companies. Private investor owned utility companies use investor resources to build the infrastructure and facilities that allow them to provide water or wastewater services to their customers. Only investor owned companies […]
- What steps should I take to resolve concerns about my monthly bill or complaints against my utility company?Carefully Review Your Monthly Bill/Statement The best way to guard against improper or over billing charges is to understand the billing statement you receive each month. Reading and understanding a utility bill can be confusing at times which is why many businesses include a guide with monthly billing statements or on their website to assist […]
- Do My Comments really have an affect on the way Utility Rates are Set?The answer to this question is most definitely YES. All to often people fail to realize how their experiences, good or bad, with a utility company can affect the rate making decision process. Community and individual input play a necessary role because often times members of the Commission or the Consumer Advocates staff do not […]
- Community-Based Renewable Energy (CBRE)What is Community-Based Renewable Energy (CBRE)? The CBRE program is designed to promote broader participation in renewable energy projects by allowing electric utility customers to purchase shares in a renewable energy facility to offset their monthly energy consumption via a credit for that renewable energy on their utility bills. Thus far in Hawaii, distributed renewable […]
- Hawaiian Electric’s Power Supply Improvement PlansToday the Public Utilities Commission issued an order regarding Hawaiian Electric’s Power Supply Improvement Plans. These plans were Hawaiian Electric’s response to the PUC’s April 2014 directive requiring Hawaiian Electric to create long-term resource plans aligned with Hawaii state energy policy. The plans were meant to increase the use of renewable energy, lower customer bills, and […]
- Hawaii Low-Income Home Energy Assistance Program (LIHEAP)LIHEAP provides assistance to eligible households to offset the rising costs of home energy. The U.S. Department of Health and Human Services administers the program nationally, and distributes Federal monies among state and other grantees. Applications are accepted during the month of June. If eligible, households receive a one-time credit deposited directly into their utility accounts. […]
- DCA Employment OpportunitiesWork for the State of Hawaii, Department of Commerce and Consumer Affairs, Division of Consumer Advocacy The State of Hawaii is one of Hawaii’s largest employers and offers a competitive compensation package. For civil service positions, interested applicants are to apply directly with DHRD using the links below For exempt (non-civil service) positions, applicants shall complete […]
- DCA Next-Era-Hawaiian Electric Merger Evaluation Team Wins Governor’s Award for Team of the YearCongratulations to the Division of Consumer Advocacy for winning the Governor’s award for Team of the Year! The DCA Next-Era-Hawaiian Electric Merger Evaluation Team processed and analyzed over 100,000 pages of information, working tirelessly through a heavy and increasingly complex workload of dockets. To ensure Hawaii’s consumers receive significant and quantifiable benefits, the team sacrificed […]
- Consumer Advocate and Other Parties File GEMS Stipulation – Docket No. 2014-0135At the end of August, the Consumer Advocate (CA), Hawaii Green Infrastructure Authority, Hawaiian Electric Companies, Hawaii Solar Energy Association and Blue Planet Foundation submitted a stipulation to the Public Utilities Commission (PUC) proposing revisions to the process for new and/or enhanced product approval for the Green Energy Market Securitization (GEMS) Program. The parties propose […]
- Oahu Rental and Utility Relief Program will cease accepting applications on Thursday, June 30 at 4:30 p.m.After helping more than 12,000 local families stay safely housed during the pandemic, the Rental and Utility Relief Program (RURP) will cease accepting applications on Thursday, June 30 at 4:30 p.m. New applications will be reviewed on a first-come, first-served basis and paid out based on the remaining funds available. While the application portal will close at […]