Filing a Complaint

For All Other Referrals

1. Against insurers licensed in other jurisdictions should be addressed to the insurance commissioner of the state in which the health plan was issued
2. Medicare – contact CMS (Center for Medicare and Medicaid Services) at 1-800-633-4227; or contact Sage Plus at (888) 875-9229
3. Medicaid (QUEST) – Plan members should address their concerns to the Med-QUEST Customer Service Section at 524-3370 (Oahu) and (800)316-8005 (neighbor island) and health care providers should present their concerns to the Med-QUEST Provider Hotline at 692-8099.
4. Military Health Plans – contact CHAMPVA at (800) 733 8387, or Tricare at 1-800-242-6788
5. Employer Self-Funded Plans – contact your employer for assistance direction, or the Employee Benefit Security Administration at 1-866-444-3272 if you need additional help
6. Federal Employee Health Benefit Plans – contact your employer, or consider filing a complaint with the United States Office of Personnel Management at the following address: United States Office of Personnel Management, Insurance Services Programs, Health Insurance Group 2, 1900 E Street, NW, Washington DC 20415