Hearings Office (OAH)

Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices are available during abbreviated hours between 7:45 a.m. to 12 p.m., Monday through Friday, until further notice. Please observe proper safety protocols (e.g., face covering and social distancing) when visiting.

Staff will remain available during normal hours to meet the needs of the public over the phone and online. The public is strongly encouraged to continue calling in or utilizing the available online services. Contact information for each division is available at https://cca.hawaii.gov/contact/.
For a full listing of online services please go to https://cca.hawaii.gov/covid19.

Effective June 1, 2020, the Office of Administrative Hearings, the Medical Inquiry and Conciliation Panel, and the Design Claim Conciliation Panel (collectively referred to as OAH) will resume walk-in service Monday thru Friday during the hours of 7:45 a.m. and 12:00 p.m. 

Until further notice, all hearings, conferences and other proceedings will be held as scheduled by telephone or video conference unless otherwise ordered by the presiding Hearings Officer or Panel Chair.  In addition, you are encouraged to submit all briefs, motions, responses, records, requests for hearings, and other documents, along with any questions, to OAH by emailing to [email protected] or [email protected] (for MICP/DCCP matters).  We will make every effort to respond to your inquiry as soon as possible.  If applicable, a file-stamped copy of the document will be returned to you by email upon request.  If you are mailing a document to OAH, the original and one copy of the document should be sent to 335 Merchant Street, Room 100, Honolulu, Hawaii 96813.  Please include additional copies along with a self-addressed stamped envelope if you wish to have a file-stamped copy of the document returned to you.  If a filing fee is required, a copy of your check should be emailed to OAH and the check should be deposited in the mail within 2 business days.

Thank you for your patience and understanding during this challenging time.  Please continue to check this website for the latest news, information and updates.


If your inquiry involves the registration of a business entity or a business name, please send your questions to [email protected]

If your inquiry involves the application for, or renewal/status of, a professional license application, please send your questions to [email protected]

If your inquiry is intended for the Insurance Division or Insurance Commissioner, you may send your questions to [email protected]

The Office of Administrative Hearings is responsible for conducting administrative hearings and issuing recommended or final decisions for all divisions within the Department of Commerce and Consumer Affairs that are required to provide contested case hearings pursuant to the provisions of Hawai`i Revised Statutes Chapters 91 and 92.Additional matters heard by the Office of Administrative Hearings include: 1) medical inquiries under the provisions of Hawaii Revised Statutes § 671-11 et seq. (the Medical Inquiry and Conciliation Panel) beginning January 1, 2013; 2) tort claims against design professionals under the provisions of Hawaii Revised Statutes Chapter 672B (the Design Claim Conciliation Panel); 3) disputes arising from the State’s procurement laws pursuant to Hawai`i Revised Statutes Chapter 103D; 4) contested case hearings involving the Employees’ Retirement System of the State of Hawaii; and 5) disputes among manufacturers, distributors, or dealers of motor vehicles covered by Part II of Hawaii Revised Statutes Chapter 437.