Collection Agency Program

Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices may change at anytime.  Please check the Professional and Vocational Licensing (PVL) main page at https://cca.hawaii.gov/pvl/ for the most current updated information.

Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.

Staff continue to telework and remain available during normal hours to meet the needs of the public over the phone (808-586-3000) and by email (reach the appropriate Board, Program, or Commission via https://cca.hawaii.gov/pvl/contact/). The public is strongly encouraged to continue calling in or utilizing the available online services. For a full listing of DCCA’s online services please go to https://cca.hawaii.gov/covid19.

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IMPORTANT ANNOUNCEMENTS
Collection Agency License Types
  • Collection Agency
  • Collection Agency Exempt Designation
Applicant and Licensee Information
Application and Licensing Information
How To
Renewal Information
(Renew by June 30 every even-numbered year)
  • All Licenses regardless of issuance date, are subject to renewal by June 30 of every even-numbered year.
On-time renewals for the licensing period of July 1, 2022 to June 30, 2024
(Must renew by hardcopy only)
Renewals accepted: May 9, 2022 to June 30, 2022
Renewal Hardcopy Form Mailout: May 6, 2022
Renew By License Expiration Date: June 30, 2022

Licenses not renewed by license expiration date are unlicensed and may not practice.

On-Time Cost to Renew
Collection Agency (COLA) – $284.00
Collection Agency - Exempt Out-of-State (COLAX) – $284.00
Collection Agency Branch Location (COLB) – $284.00
Collection Agency - Exempt Out-of-State Branch Location (COLXB) - $284.00
Restoration Information
(Restore within 60 days after license expiration)
Forfeited licenses may be restored within 60 days and subject to meeting restoration requirements.
(Must restore by hardcopy only)
Failure to restore a forfeited license within 60 days after the license expiration date will result in the termination of the license and the person must apply as a new applicant and meet current licensing requirements.
 Cost to Restore (late renewal)
Collection Agency (COLA) – $364.00
Collection Agency -Exempt Out-of-State (COLAX) – $364.00
Collection Agency Branch Location (COLB) – $364.00
Collection Agency  - Exempt Out-of-State Branch Location (COLXB) – $364.00
Regulating Body
  • Department of Commerce and Consumer Affairs - Director