Collection Agency Program

Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices are available during abbreviated hours between 7:45 a.m. to 12 p.m., Monday through Friday, until further notice. Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.

Staff will remain available during normal hours to meet the needs of the public over the phone and online. The public is strongly encouraged to continue calling in or utilizing the available online services. Contact information for each division is available at https://cca.hawaii.gov/contact/. For a full listing of online services please go to https://cca.hawaii.gov/covid19.

Collection Agency License Types

  • Collection Agency
  • Collection Agency Exempt Designation

Regulating Body

  • Department of Commerce and Consumer Affairs – Director

RENEWAL AND RESTORATION INFORMATION

Renewal Information...

  • All Licenses regardless of issuance date, are subject to renewal by June 30 of every even-numbered year.
On-time renewals for the licensing period of July 1, 2020 to June 30, 2022
Renewals accepted: May 4, 2020 to June 30, 2020
Renewal Hardcopy Form Mailout: May 1, 2020
Renew By License Expiration Date: June 30, 2020

Licenses not renewed by license expiration date are unlicensed and may not practice.

Renewal Fees

On-Time Cost to Renew
Collection Agency (COLA) – $284.00
Collection Agency – Exempt Out-of-State (COLAX) – $284.00
Collection Agency Branch Location (COLB) – $284.00
Collection Agency – Exempt Out-of-State Branch Location (COLXB) – $284.00

Restoration Information...

Forfeited licenses may be restored within 60 days and subject to meeting restoration requirements.
Failure to restore a forfeited license within 60 days after the license expiration date will result in the termination of the license and the person must apply as a new applicant and meet current licensing requirements.

Restorations for the licensing period of July 1, 2020 to June 30, 2022
Restorations accepted: July 1, 2020 to August 31, 2020
Restore By: August 31, 2020

Restoration Fees

 Cost to Restore (late renewal)
Collection Agency (COLA) – $364.00
Collection Agency -Exempt Out-of-State (COLAX) – $364.00
Collection Agency Branch Location (COLB) – $364.00
Collection Agency  – Exempt Out-of-State Branch Location (COLXB) – $364.00