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Your search found 1048 hits- Empowering Consumers: Accessing Affordable Utility Programs in HawaiiThe Hawai‘i Department of Commerce and Consumer Affairs Division of Consumer Advocacy (DCA) remains dedicated to empowering consumers and supporting ratepayers in Hawai‘i. The Division highlights information on utility bill assistance programs and opportunities for input towards permanent affordability solutions and upcoming energy projects and initiatives. “Our goal is to empower consumers with knowledge […]
- Urgent Advisory: Immediate Action Required for SIC Service Customers on Hawaiian Home LandsThe Department of Hawaiian Home Lands (DHHL) urges up to 1,500 households and businesses on Hawaiian Home Lands to switch their phone and/or internet service from Sandwich Isles Communications (SIC) to alternative providers to avoid service interruption. Please visit https://dhhl.hawaii.gov/2024/05/24/dhhl-urges-customers-of-sandwich-isles-communications-to-immediately-switch-phone-and-internet-service-providers/ for more information on this.
- RELEASE: Beat the Summer Heat: Accessing Essential Utility Assistance Programs in HawaiʻiDEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS KA ʻOIHANA PILI KĀLEPA DIVISION OF CONSUMER ADVOCACY JOSH GREEN, M.D. GOVERNOR | KE KIAʻĀINA NADINE Y. ANDO DIRECTOR | KA LUNA HOʻOKELE MICHAEL ANGELO EXECUTIVE DIRECTOR FOR IMMEDIATE RELEASE May 31, 2024 Beat the Summer Heat: Accessing Essential Utility Assistance Programs in Hawaiʻi HONOLULU — As temperatures climb […]
- 4 P.M. UPDATE: Repair crews making progress, aim to restore power to downtown Honolulu by early eveningHONOLULU, June 13, 2024 – Hawaiian Electric crews continue to make progress on restoring electric service to customers in the downtown Honolulu area who lost power shortly after 10 a.m. Crews anticipate completing repairs and restoring power by early evening. “We apologize for the disruption caused by this outage and we know this is especially […]
- 8 P.M. UPDATE: Repair crews complete repairs, restore power to downtown HonoluluHONOLULU, June 13, 2024 – Hawaiian Electric crews have completed repairs and restored electric service to customers in the downtown Honolulu area. Power to downtown circuits began coming on at about 7:20 p.m., about nine hours after the outage began for most customers. “We know this was an extremely challenging day for our customers in […]
- KIUC Issues RFQ for Renewable Energy ProjectLīhu‘e, Kaua‘i, HI – 11/03/17 – KIUC has issued a Request for Qualifications (RFQ) for services and equipment supply for the Puʻu ʻŌpae Energy Project. Located on the west side of Kauaʻi, the project incorporates PV and pumped storage hydro technology and could provide up to 15 percent of the island’s energy needs. KIUC has […]
- Decision & Orders from 2007Important Disclosure : Please note that, while the files are in Adobe’s portable document format (.pdf) and should be exact duplicates of the original documents, these are NOT official copies of the Decisions and Orders issued by the Hawaii Public Utilities Commission. Order or Decision & Order No. Date of Issuance Description (Regulated Company Name, […]
- What steps should I take to resolve concerns about my monthly bill or complaints against my utility company?Carefully Review Your Monthly Bill/Statement The best way to guard against improper or over billing charges is to understand the billing statement you receive each month. Reading and understanding a utility bill can be confusing at times which is why many businesses include a guide with monthly billing statements or on their website to assist […]
- What are the duties and responsibilities of the Division of Consumer Advocacy?The Division is charged with representing, advancing, and protecting the interests of all consumers, including small businesses, of utility services before the Hawaii Public Utilities Commission and other state and federal agencies. The Division represents consumers as a whole and not on an individual basis.
- DecouplingWhat is decoupling? Information About Decoupling Decoupling is one of many major steps supporting Hawaii’s clean energy future. It removes the incentive for utilities to increase the use of electricity, allowing utilities to better support increased energy efficiency, conservation and increased use and integration of renewable energy resources in the utility system. That, in turn, […]