File a RICO Complaint, Report Unlicensed Activity

The Regulated Industries Complaints Office investigates  allegations of professional misconduct by licensees and possible unlicensed activity that may be occurring in the State.

On this page you can:

Report Unlicensed Activity
File a Formal Complaint
Select from RICO Complaint Forms for Specific Industries



Online U-Tip or Paper Report for Unlicensed Activity

Use the links below to report to RICO immediate,  on-going unlicensed activity in any industry.  If you have entered into a contract or agreement with an unlicensed company or individual, please scroll to the next section and complete a formal complaint form.

U-Tip Report of On-going Unlicensed Activity (File online)
Report of On-going Unlicensed Activity (Print form)



Formal Complaint Process

How do I file a complaint with RICO?
Simply complete a RICO complaint form. Complaint forms are available below. You can also call or write and a complaint form will be mailed to you. There is no fee to file a complaint.  There is also no time limit, however, it is best to file your complaint as soon as possible. Complaints that involve situations distant in time are more challenging to investigate.

What kind of complaints does RICO investigate?
Some of the more typical complaints RICO receives involve allegations of poor workmanship, negligence, or unlicensed activity. Less frequently, RICO receives complaints alleging sexual contact with patients or clients, criminal convictions, and misappropriation of funds. Some things, even if proven true, may not constitute grounds for discipline. For example, concerns that a patient has been made to wait a long time at a doctor’s office, or that a licensee has charged a lot of money for a particular service, are not usually within the licensing authority’s jurisdiction.

Will RICO represent me?
RICO attorneys do not represent individual consumers. RICO’s primary obligation is to take the actions necessary to ensure that licensing violations are appropriately addressed. Therefore, in addition to filing a RICO complaint, we strongly advise all consumers to immediately explore any civil remedies they may have. An investigation or prosecution by RICO does not prevent you from pursuing any private right of action or civil remedies you may be entitled to.

Why should I file a RICO complaint?
RICO relies on information from consumers to monitor conduct in the industry and to watch for unlicensed activity. Your information helps.

Which form should I use?
RICO provides specific complaint forms in the following areas/industries: Contracting, Healthcare, Motor Vehicle Sales, Motor Vehicle Repairs, Real Estate, Real Estate Appraising, and Travel Agencies.   Use the general RICO Complaint Form for all other areas.  To report information about an individual or business who may be advertising or working in your area without a license, please complete a RICO Report of On-Going Unlicensed Activity form.   An additional form is also provided for condominium issues.

Additional information:

Download Instructions for Filing a RICO Complaint.
Download the Self-Help Letter.
List of Frequently Asked Questions for Consumers with Complaints against Licensees.


RICO Complaint Forms (PDF):

List of Current RICO Complaint Forms

Use the appropriate forms below to file a complaint against a licensee or if you have entered into a contract or agreement with an unlicensed company or individual.

Adverse Peer Review and Quality Assurance

Condo Records Request Form– Use this form to request condominium association documents from your association before you file a RICO complaint.

Contracting – Use this form to file a complaint about a contractor, electrician or plumber.

Healthcare (Includes Authorization to Release Records form) – Use this form to file a complaint about a healthcare provider. (Complete list of healthcare industries we regulate)

Authorization to Release Records Form 

Motor Vehicle Sales   – Use this form to file a complaint about a motor vehicle dealer or salesperson.

 Motor Vehicle Repairs – Use this form to file a complaint about a motor vehicle mechanic or shop.

Real Estate – Use this form to file a complaint about a real estate transaction.

 Real Estate Appraising – Use this form to file a complaint about a real estate appraiser.

 Travel Agencies  – Use this form to file a complaint about a travel agency.

General RICO Complaint Form – Use this form to file a complaint about industries RICO regulates, which are not listed above.